Note: The job is a remote job and is open to candidates in USA. Optum is a healthcare services and technology company focused on improving how healthcare works for everyone. The Senior Software Engineer will provide production support for Dental Facets systems, troubleshoot incidents, maintain claims processing, support system integrations, and collaborate on enhancements that improve system performance and user experience.
Responsibilities
- Monitor, troubleshoot, and resolve incidents and problem tickets related to Dental Facets systems
- Ensure timely resolutions to maintain SLA compliance and minimize business impact
- Process and complete work orders efficiently, ensuring accuracy and adherence to operational standards
- Provide production support for OH Dental Facets, HGW Dental Facets, and Facets Dental API
- Collaborate with Dev teams and business stakeholders to support initiatives and enhancements
- Maintain HIPAA Gateway (HGW) claims processing to ensure timely and accurate claims adjudication
- Prevent delays that could impact TAT (Turnaround Time) and customer experience
- Support critical integrations with systems such as ISET call center, IVR, Dental Benefit Providers, CDB, Salesforce, and Claims Highway
- Identify opportunities for functional and technological advancements in Dental Facets systems
- And participate in initiatives to improve system performance and user experience
Skills
- Employer will accept a Bachelor's degree in Applied Computer Science or related field and 5 years of progressive, post-baccalaureate experience in the job offered or in a Software Engineer-occupation
- Core Java
- Spring Framework
- Python
- SQL Server
- Oracle
- API management tools like Splunk Kubernetes, Facets FXI or Facets web services
- EDI Mapping and Translation tools like 837 and 834
- Claims Pre-Edits like checking members eligibility information, provider's eligibility, and routing pretreatment estimate claims for adjudication
Benefits
- Telecommuting is available from anywhere in the U.S.
- Medical, dental and vision
- Matching 401k
- An employee stock purchase plan
Company Overview
Company H1B Sponsorship