Note: The job is a remote job and is open to candidates in USA. Sky Solutions is seeking a Senior ServiceNow System Administrator with advanced platform administration and development expertise to support an enterprise ServiceNow environment for the U.S. Department of Justice. The role involves configuring and developing ServiceNow applications, integrations, workflows, security controls, upgrades, deployments, and technical solutions.
Responsibilities
- Administer, configure, and support ServiceNow across multiple modules, including ITSM, CSM, CMDB, Service Portal, Change, Request, and Knowledge Management
- Design, develop, and implement ServiceNow applications, workflows, and platform enhancements
- Develop and maintain ServiceNow solutions using JavaScript/Glide scripting, Business Rules, Script Includes, Client Scripts, and UI Policies
- Design and implement integrations using APIs, Integration Hub, and scripted integrations
- Support ServiceNow upgrades, patches, troubleshooting, and performance optimization while minimizing service disruption
- Implement security, ACLs, access controls, and configuration management practices in accordance with federal requirements
- Manage update sets, application repositories, instance promotions, and deployment activities
- Maintain technical documentation and coding standards and contribute to Agile/Scrum delivery and release management
Skills
- 5-7 years of experience managing and developing within a ServiceNow environment supporting a U.S. Federal Government agency
- Strong hands-on ServiceNow development and configuration experience
- Experience with JavaScript/Glide scripting and ServiceNow development tools
- Experience with Business Rules, Script Includes, Client Scripts, UI Policies, workflows, and integrations
- Experience with ServiceNow APIs, Integration Hub, and enterprise system integrations
- Experience with ServiceNow security, ACLs, configuration management, upgrades, and deployments
- Strong troubleshooting, technical documentation, and problem-solving skills
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM)
- U.S. Citizenship required
- Must be able to obtain and maintain the applicable federal Public Trust suitability determination
- Remote within the United States, with occasional onsite or travel requirements as needed
- Experience with Federal security controls or FedRAMP-aligned ServiceNow environments
- Experience with Now Assist, Virtual Agent, or Predictive Intelligence
- Experience with CI/CD pipelines for ServiceNow deployments
- Experience mentoring ServiceNow administrators or developers
- ITIL or Agile/Scrum certification
Benefits
- Hybrid / Remote work arrangement
- Remote within the United States
- Occasional onsite or travel requirements as needed
Company Overview