Note: The job is a remote job and is open to candidates in USA. Motek Medical B.V. develops technologies for human movement research and rehabilitation. The Senior Service Engineer (Mechanical) provides technical after-sales service and support, including installation, commissioning, maintenance, repairs, troubleshooting, customer training, and coordination with customers, service partners, and internal engineering specialists.
Responsibilities
- Provide technical service and support within the assigned territory or region
- Assemble and install Motek Medical systems according to engineering drawings, specifications, and quality standards
- Perform system commissioning, testing, preventive maintenance, repairs, and troubleshooting
- Ensure all installed systems meet performance, safety, and quality requirements
- Collaborate closely with the Customer Success team to maximize customer satisfaction and system performance
- Provide technical feedback and recommendations for product improvements to Product Management and Engineering
- Maintain accurate service documentation, installation reports, maintenance records, and service histories for all installed systems
- Support continuous improvement initiatives and contribute to the enhancement of service processes and documentation
- Deliver professional customer training during installations and service visits when required
Skills
- Bachelor's degree or technical education in Mechanical Engineering, Mechatronics, Biomedical Engineering, or a related technical field
- 3 - 5 years of experience working with complex mechanical or electromechanical systems in industries such as medical devices, biomedical engineering, manufacturing, aerospace, robotics, or automation
- Good understanding of mechanical assemblies, electronic components, and computer systems
- Strong troubleshooting and problem-solving skills
- Ability to read engineering drawings and follow technical documentation
- High attention to detail with a strong commitment to quality and safety
- Solution-oriented, proactive, and capable of working independently as well as within an international team
- Excellent communication skills in English, both written and spoken
- Valid driver's license
- EU citizen or holder of a valid work permit
- Additional languages are considered an advantage
Benefits
- An opportunity to work with world-leading rehabilitation and research technologies.
- A dynamic and international working environment.
- Opportunities for professional growth and technical development.
- Collaboration with leading universities, hospitals, and research institutions worldwide.
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