Note: The job is a remote job and is open to candidates in USA. Bruker enables scientists to make breakthrough discoveries through high-performance scientific instruments and analytical and diagnostic solutions. The company is seeking a Senior Salesforce Administrator to lead the day-to-day administration, support, security, data management, automation, and optimisation of its global Salesforce platform while providing technical guidance to junior administrators.
Responsibilities
- Manage the day-to-day administration of a highly customised Salesforce ecosystem supporting 2,700+ internal users worldwide, as well as partner and customer users
- Perform advanced Salesforce configuration activities, including fields, record types, page layouts, profiles, permission sets, public groups, queues, territory management, reports, dashboards, assignment rules, email templates, and Salesforce CPQ administration
- Manage and optimise user access, security settings, permissions, sharing, governance controls, and platform administration standards
- Administer and support Salesforce Experience Cloud / Customer Portal capabilities, including user access, sharing settings, profiles, permission sets, authentication-related support, and customer or partner support processes
- Act as the senior escalation point for complex Salesforce administration, declarative automation, and support requests
- Collaborate with Architects, Developers, and Business Analysts to ensure scalable and sustainable platform solutions
- Identify opportunities to improve platform usability, efficiency, governance, user adoption, and automation quality
- Ensure timely and high-quality resolution of Salesforce support requests
- Support and continuously improve administration processes, standards, and documentation
- Provide technical guidance and knowledge sharing to junior Salesforce Administrators
- Create and maintain user documentation, training materials, and knowledge articles
- Deliver troubleshooting support and occasional training sessions for business users
- Execute and support mass data maintenance activities using tools such as Salesforce Inspector, Data Loader, and Salesforce Import and Export tools
- Support data quality, cleansing, enrichment, and governance initiatives
- Contribute to post-merger integration activities, including data migration, validation, and reconciliation
- Monitor platform health and proactively identify opportunities for improvement
- Build, maintain, and troubleshoot declarative Salesforce automation, including Salesforce Flow, validation rules, approval processes, assignment rules, duplicate rules, and related automation logic
- Understand release and deployment coordination practices, with familiarity in Salesforce DevOps tools such as Copado, Gearset, or Salesforce Change Sets considered a plus
- Actively leverage AI-powered productivity tools to improve efficiency, documentation quality, analysis, and support operations
- Explore and promote practical use cases for Microsoft 365 Copilot and other AI-enabled technologies
- Identify opportunities to automate repetitive administrative activities and streamline daily operations
- Contribute to a culture of continuous improvement through the adoption of innovative ways of working
Skills
- * Bachelor's degree or equivalent practical experience
- * 5+ years of hands-on Salesforce Administration experience
- * Salesforce Administrator Certification
- * Salesforce Platform App Builder Certification
- * Strong knowledge of the Salesforce Security Model, user and permission management, data management, reports and dashboards, Sales Cloud, Service Cloud, Experience Cloud, and Salesforce Administration best practices
- * Strong hands-on experience with Salesforce Flow, validation rules, approval processes, assignment rules, duplicate rules, and declarative automation troubleshooting
- * Experience administering Salesforce Experience Cloud / Customer Portal users, access, sharing, profiles, permission sets, and support processes
- * Experience supporting medium-to-large Salesforce environments with hundreds or thousands of users
- * Experience using Salesforce Inspector and Data Loader
- * Strong analytical and troubleshooting skills
- * Structured, detail-oriented, and solution-focused mindset
- * Excellent written and verbal English communication skills
- * Salesforce Advanced Administrator Certification
- * Salesforce CPQ experience
- * Experience supporting global Salesforce organisations
- * Experience with post-merger integrations and large-scale data migration projects
- * Familiarity with Salesforce DevOps and deployment tools such as Copado, Gearset, or Salesforce Change Sets
- * Experience using Microsoft 365 Copilot, AI assistants, or similar productivity-enhancing technologies
- * Experience coaching or supporting junior Salesforce Administrators
Benefits
- 100% remote work within Portugal, with the option to work from the Porto office
Company Overview
Company H1B Sponsorship