Note: The job is a remote job and is open to candidates in USA. STERIS Corporation is a leading global provider of products and services that support patient care with an emphasis on infection prevention. The Senior Sales Coordinator’s primary role is to provide order management support for Healthcare multi-million dollar project business, strategic accounts and/or specialty business units, including software subscriptions and renewals. This role involves working closely with Sales VPs, Directors, and Customer Operations leadership to ensure project requirements are met and quality targets are sustained.
Responsibilities
- Gain indepth knowledge of multi-million dollar project business and order management requirements
- Gain indepth knowledge of GPO/IDN contracts and strategic accounts order management requirements
- Gain indepth knowledge of subscription and renewal business
- Manage order and inquiry inbox to categorize and assign Purchase Orders and requests to appropriate team members, including self-assignment
- Review quotes in Sales Connection to ensure Purchase Orders submitted match quoted business
- Import orders into Oracle and review pricing, shipping, and order lines for accuracy consistent with project requirements, GPO/ IDN contracts and/or software specifications
- Apply appropriate holds to orders to setup management of project busiesss, strategic accounts and/or software business
- Send Sales Order Acknoweldgements to Customers, Sales and Service
- Collaborate with Sales Development Specialists to ensure quotes are setup according to Customer profiles
- Utilize available resources to update and increase product and system knowledge along with procedures and corporate initiatives
- Ensure all actions are completed in accordance with department policies and procedures
- Support the continuous improvement initiatives within the function, including standard work and the root-cause-countermeasure process in support of key performance indicators (KPIs)
- Work within the department’s Lean tracking tools and provides data as needed for monthly documentation of performance against agreed-upon KPIs
- Participate in Kaizen events when appropriate and supports the action plans that result from those events
Skills
- 2 years' experience in sales support/customer support with direct contact with Customers and/or Sales required
- Fluent in Microsoft Office Applications
- Bachelors Degree in Business or Business discipline preferred
- Prior experience with the following software systems strongly preferred: Oracle
- Prior experience with the following software systems strongly preferred: Sales Connection
Benefits
- Market Competitive Pay
- Extensive Paid Time Off and (9) added Holidays
- Excellent Healthcare, Dental, and Vision benefits
- Long/Short Term Disability Coverage
- 401(k) with a company match
- Maternity & Parental Leave
- Additional add-on benefits/discounts for programs such as Pet Insurance
- Tuition Reimbursement and continued education programs
- Excellent opportunities for advancement in a stable long-term career
Company Overview