Note: The job is a remote job and is open to candidates in USA. CorServ is a credit card technology and portfolio management company that provides technology platforms for financial institutions. The Senior Quality Assurance Analyst supports quality assurance for web, mobile, and IVR applications through manual testing, database validation, defect tracking, regression testing, and collaboration with development and delivery teams.
Responsibilities
- Rapidly acquire and maintain a deep understanding of credit card features and functionality across multiple platforms and systems
- Support quality assurance efforts for web, mobile, and IVR applications
- Write clear, concise, and actionable defect reports, test cases, and test documentation that can be easily understood by technical and non-technical stakeholders
- Draft and execute test cases and scripts; analyze and document results
- Identify, log, and track defects using appropriate bug-tracking tools
- Collaborate with development and delivery teams to ensure clear understanding and resolution of issues
- Maintain and update regression test cases, scenarios, and criteria
- Assist in diagnosing and resolving technical issues
- Continuously expand product, platform, and industry knowledge to keep pace with ongoing releases and enhancements
- Other duties as assigned
Skills
- Bachelor's degree or equivalent combination of education and relevant work experience
- Minimum of 5 years of professional experience in Quality Assurance
- Exceptional attention to detail and strong organizational abilities
- Proven ability to produce clear, concise, and actionable technical documentation with minimal rework
- Demonstrated ability to quickly absorb, retain, and apply large volumes of complex information
- Proven success ramping up rapidly across multiple systems, tools, and processes
- Strong analytical thinking and proactive problem-solving mindset
- Experience with Fiserv and Global Payments (TSYS) platforms and transaction processing
- Extensive experience in the financial services and/or credit card industry, including knowledge of industry processes, regulations, and best practices
- Proficiency in SQL for data validation and analysis
- Familiarity with Agile methodologies and project management practices
- Thorough understanding of and adherence to banking policies, laws, and regulatory requirements
- Ability to work independently and effectively in a remote work environment
- Ability to work within the CorServ footprint (AL, FL, GA, IA, KY, NC, NE, TN, TX, WI, WY)
Benefits
- Company-paid medical benefits
- Company-paid dental benefits
- Company-paid vision benefits
- Generous PTO plan
- 401k match
- Remote work environment
Company Overview