Note: The job is a remote job and is open to candidates in USA. Omilia is a leader in Conversational AI, providing cloud-based voice and chat solutions for enterprise contact centers. The Senior Project Manager will lead complex implementations of conversational solutions, manage client relationships, coordinate cross-functional teams, mitigate risks, and ensure delivery from project scoping through go-live and closure.
Responsibilities
- Own the full lifecycle of enterprise and mid-market implementations end-to-end — from scoping and planning through go-live and closure — delivering on time, on budget, and to quality standards
- Serve as the primary point of contact for enterprise and mid-market clients, building relationships that support renewal and expansion
- Act as the connective tissue between Omilia's internal teams and client stakeholders, resolving blockers before they become delays
- Identify risks early and drive mitigation plans proactively across all engagements
- Manage project teams effectively, keeping delivery teams aligned to project goals
- Bring back lessons learned from each engagement and drive continuous process improvement across the PMO
- Define project scope and objectives with stakeholders, validate technical feasibility with delivery teams, and maintain a detailed, living project plan
- Anticipate and resolve technical, operational, and organizational issues as they arise, applying structured, analytical thinking rather than escalating every problem upward
- Understand the technical tasks behind each deliverable well enough to plan, sequence, and challenge estimates
- Track technical progress at task level, not just milestone level, and identify slippage early
- Support the requirements and design process, contributing to the gathering, clarification, and validation of technical and functional requirements, and their translation into implementable specifications
- Coordinate across Omilia's engineering, solutions architecture, professional services, and support teams to keep delivery on track
- Prepare and present clear status reports and metrics to both internal leadership and client stakeholders
- Contribute actively and effectively as an integrated team member
- Act as an Omilia ambassador in all interactions
Skills
- 8+ years of customer-facing Project Management experience delivering complex, enterprise or mid-market IT/software projects, with demonstrated ownership rather than task execution
- Working knowledge of the Conversational AI / Agentic CX space, ideally including Conversational Voice technology (IVR modernization, voice agents, voice biometrics, or similar)
- Deep understanding of enterprise CX technology, contact centre operations, and the CCaaS/CPaaS vendor landscape
- Strong analytical and structured problem-solving ability, comfortable diagnosing root causes across technical and organizational issues
- Excellent communication and presentation skills, with the credibility to manage senior client stakeholders directly
- Proven ability to coordinate effectively across cross-functional and cross-departmental teams
- Expertise in Project Management methodologies and tools (PMP/PRINCE2 principles, Agile/Scrum, or equivalent experience)
- Bachelor's degree in Computer Science, IT, Business, or a related field
- Proactive, initiative-taking operator who identifies what needs to happen next without being told
- Detail-oriented and results-driven, with the ability to zoom out and think strategically about the client relationship
- Comfortable in a fast-moving, dynamic environment managing multiple concurrent engagements
- PMP or PRINCE2 certification
- Familiarity with APIs and system integrations
Benefits
- Long-term employment with the working days vacation
- Development in professional growth (courses, training, etc)
- Being part of successful cutting-edge technology products that are making a global impact in the service industry
- Proficient and fun-to-work-with colleagues
- Apple gear
Company Overview