Note: The job is a remote job and is open to candidates in USA. Randstad Enterprise is seeking a Senior Project Manager to lead complex implementation projects across multi-country, regional, and global environments. The role manages project delivery, stakeholder relationships, implementation risks, and project management teams while supporting client solutions and continuous improvement.
Responsibilities
- Directing and managing full end-to-end multi-country, regional, or global implementation projects
- Serving as the lead point of contact at Steering Board levels during assigned implementations
- Identifying and mitigating implementation risks and issues while providing a strict audit trail of accountability
- Managing, coaching, and mentoring a team of project managers to support their long-term growth and skills development
- Serves as the lead point of contact at Steering Board level during assigned implementations
- Project/Program management and facilitation of cross border multi regional or global implementations
- Project Management for MSP, RPO, SOW, Headcount Tracking or blended solution implementations dependent on scale
- Analyses client current state and establishes the best plan of action for implementation, including scope of implementation (different phases or waves) and appropriate timelines
- Identifies and mitigates risks and issues and provides an audit trail of accountability
- Provides regular status reports to the RSR senior stakeholders and Client Project and Senior Stakeholders, as well as Technology Partner key stakeholders
- Provides consultation to ensure awareness, service practices and procedures, and nurturing of client relations
- Assesses, plans and implements appropriate implementation approach with required Worsktream lead for related services in line with project deliverables
- Ensures contractual documentation is completed in a timely manage to ensure the project remains on track
- Creates project management tools in smartsheet and google to support the implementation and makes sure project team is updating relevant documentation (RAID, Timesheets, Reporting etc)
- Manages the activities of the project related implementation team
- Provides mentorship to new team members and management of a team of project managers, as well as cross-training to other teams
- Audits service quality and educates RSR local teams regarding processes and procedures during implementation
- Supports and deputises for Implementation Director or Lead where required
- Is the first point of escalation for client and senior stakeholders
- Assess/survey quality of work delivered by team, based on specific customer feedback and develop action plans for individual to ensure growth of the team
- Coach and mentor team members in their development and provide mentorship to assist with reaching their goals
- Provide training when necessary for the purpose of improving skills or teaching new ones
- Conduct team meetings to promote teamwork and inform on company updates
- Identify and recruit new members of the team or other workstreams to meet service delivery commitments
- Provide induction, performance management, development, reward and succession planning
- Provide insight into capacity planning for the team
- Adheres to guidelines, best practices and toolkits for functional implementation of an MSP, RPO, SOW, Head-Count Tracking or Blended solutions
- Initiates and drives continuous improvements in the way-of-working, tools, methods and solution concepts
- Provides input and guidance for bids and proposals as required
- Attends sales presentations with Sales and Solutions team in the capacity of Subject Matter Expert (SME) for complex MSP/RPO/SOW/HCT implementations
- Contributes to the business development of the client by identifying additional revenue streams – relays information to the responsible operation leader
- Supports internal customers to ensure their needs are met and/or helps senior colleagues manage client relationships
- Liaises with the systems implementation team responsible for the implementation of the e-resourcing package solution, to ensure the technology fully supports the process
- Works with the Workstream Leads and SME’s, to facilitate their activities for the delivery of the services sold
- Is the first point of contact for the client regarding implementation
- Builds strong business relationships with the client at senior management level
Skills
- • Bachelor or University degree preferably in Business Administration or Economics or relevant business experience
- • > 5 years' experience in project management managing complex implementations within the RPO, MSP & SOW industry
- • Evidence of a high level project management knowledge in MSP, RPO and preferably SOW
- • Understanding of the principles and frameworks of successful project management
- • Understanding of project delivery and acceptance process within a fast-paced business environment
- • Awareness of change management methodology (Adkar, Kubler Ross Change Curve etc.)
- • Hands on working mentality and strong attention to detail with a strong leadership approach
- • Good analytical, conceptual, process-oriented, planning, and organizational skills
- • Ability to "think and act promptly" and positively influence tasks under time pressure
- • Strong and open communicator, both verbally and in writing, with excellent customer-facing and interpersonal skills
- • Ability to review ongoing and proposed programs and projects to identify opportunities for reuse and process improvement
- • Demonstrate a high degree of adaptability to move from one project to another and contribute to multiple projects simultaneously
- • Strategic thinking and excellent understanding of the client's needs; ability to drive transformation projects
- • Good understanding of cultural differences between countries and sensitive in managing virtual teams
- • Demonstrated skills in Smartsheet, ATS, VMS, or similar recruitment/HR systems
Benefits
- 401(k) plan
- The option to take part in Randstad's success through our employee Share Purchase Plan.
- Comprehensive medical, prescription, dental, vision, AD&D, disability, and life insurance uniquely fitted to your needs
- An award-winning wellness program
- An environment that promotes work-life balance with "flexibility with intentionality"
- A generous time-off policy including at least 18 paid days off in your first full year
- 1 paid volunteer day
- 9 paid holidays
- Rich learning and development opportunities in a fast-changing global environment
- Lifestyle discounts on everything from cell phone plans to car purchases
- Flexible schedules
Company Overview