Note: The job is a remote job and is open to candidates in USA. Verato is hiring a Senior Project Manager to lead high-impact, complex customer projects aligned with its identity management platform. The role oversees delivery from initiation through implementation, manages strategic customer relationships and cross-functional teams, and ensures measurable business value and customer adoption.
Responsibilities
- Oversee the entire lifecycle of high-priority projects, from contract initiation through delivery, ensuring alignment with customer objectives and timelines
- Serve as the primary liaison for strategic accounts, building strong relationships with executive-level stakeholders and aligning project goals with their broader business strategies
- Identify, assess, and mitigate project risks, escalating critical issues as needed to keep projects on track
- Define, measure, and report on key ROI metrics for implemented solutions to demonstrate business value
- Lead cross-functional teams, including solution architects, implementation consultants, customer success managers, and technical support, to ensure seamless execution of account-specific objectives
- Provide guidance on Verato’s technology and implementation best practices, ensuring customers leverage the full potential of the platform
- Develop project documentation, including plans, architectural diagrams, and data flows, tailored to customer needs
- Facilitate technical workshops and collaborative strategy sessions with client teams, turning insights into actionable deliverables
- Partner with product, engineering, and customer success teams to gather feedback and drive continuous improvements in Verato’s offerings and processes
- Support organizational change management to ensure project adoption and impact
- Mentor and advise junior project team members, supporting their development and growth
- Plan and manage resource allocation to optimize capacity across multiple concurrent projects
- Build and maintain trusted, long-term customer relationships
- Ensure compliance with privacy and security protocols, adhering to company and industry standards
Skills
- Excellent communication and organization skills
- An understanding of technology and project management processes
- The ability to have a customer-first perspective
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related technical field
- 8+ years of project management experience, focusing on strategic consulting or complex enterprise environments
- Expertise with Master Data Management (MDM) or Enterprise Master Patient Index (EMPI) technologies, including technical solution delivery
- Knowledge of healthcare systems such as EMRs, integration engines, and population health/analytics platforms
- Strong interpersonal and communication skills, with demonstrated success in managing executive-level relationships
- Proficiency in project management methodologies
- Ability to manage executive stakeholder expectations and influence leadership teams
- Experience leading large-scale data integration and migration initiatives
- Familiarity with cloud infrastructure (AWS, Azure, GCP) and its role in software implementation
- Analytical and problem-solving skills with a focus on operational and strategic value
- Ability to translate technical concepts into actionable business solutions and facilitate decision-making
- Strong verbal and written communication skills for presenting complex ideas clearly
- Collaborative mindset with a focus on teamwork, customer advocacy, and cross-functional coordination
- Ability to manage multiple priorities while delivering high-quality outcomes on time
- Ability to coach and mentor project team members, fostering continuous improvement
- Conflict resolution skills, with a focus on collaborative problem-solving
- Adaptability to thrive in a fast-changing, cross-industry environment
- Expertise with Master Data Management (MDM) or Enterprise Master Patient Index (EMPI) technologies, including technical solution delivery, preferred
- PMP and Agile certifications
Benefits
- Full-time employment
- Remote US work arrangement
- Development opportunities and chances to expand knowledge in technology, healthcare, and organizational development
- Best tools provided to empower teams
Company Overview
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