Note: The job is a remote job and is open to candidates in USA. Coursedog is an Intelligent Academic Operations Platform serving colleges and universities with solutions for academic scheduling, curriculum and catalog management, assessment, and workflow automation. The Senior Project Manager will lead complex, customized SaaS implementations from discovery through adoption, manage project strategy and execution, mentor project team members, and collaborate cross-functionally to deliver strong customer outcomes.
Responsibilities
- Lead large-scale, complex, and highly customized customer implementations across Coursedog's product suite, including early and immature deployments, with minimal supervision and significant autonomy
- Own end-to-end project planning and execution, establishing project strategy, building comprehensive project plans, forecasting timelines and resource needs, and proactively identifying and mitigating risks and dependencies
- Drive administrator and end-user training at scale, developing innovative training resources, leading tailored sessions for campus-specific use cases, and ensuring sustainable adoption across institutions
- Mentor and coach project coordinators and project managers, fostering professional development, leading cross-functional discussions on process improvements, and building team capabilities
- Collaborate with Product, Engineering, and Data teams to resolve complex technical integration issues, inform strategic product recommendations, and drive implementation-led improvements that scale across the customer base
- Serve as a thought leader and subject matter expert for implementation methodology, designing and refining processes, establishing best practices, and continuously improving customer outcomes and satisfaction
- Leverage AI capabilities in day-to-day project management activities and test unique client uses cases to drive efficiency and accuracy
- Strengthen long-term client relationships by understanding strategic business needs, anticipating challenges, and positioning solutions that deliver sustained value and retention
Skills
- 4-6+ years of experience leading software or SaaS system implementations, with demonstrated expertise in either higher education institutions or ed-tech companies, and a proven track record of managing complex, large-scale projects with minimal supervision
- Advanced expertise in project management and implementation methodologies, with demonstrated ability to exercise strategic decision-making and autonomy in adjusting methods and approaches based on project context
- Proven skill in identifying, communicating, and mitigating complex project risks, issues, and dependencies, with strong forecasting and resource management capabilities
- Strategic and consultative approach to problem-solving with sound judgment, the ability to influence across organizational boundaries, and experience shaping product and operations strategy
- Strong mentorship and team development experience with an eagerness to support developing project managers
- Clear and concise verbal and written communication skills across technical, product, business, and executive contexts, with the ability to communicate with strategic confidence
- Advanced proficiency with project management tools and platforms such as Notion, Rocketlane, and Salesforce, along with comfort using data systems, integrations, and advanced forecasting tools
- Familiarity with AI and automation in the context of project management, with the ability to test and consistently improve workflows
Benefits
- Medical, dental, and vision coverage, with the company covering 65% to 99% of monthly premiums for employee-only coverage and 45% to 75% for employee plus dependents, depending on the selected coverage level
- Spring Health (mental health support)
- XP Health (vision benefits)
- Carrot Fertility (family planning support)
- One Medical (primary care)
- Pre-tax savings through Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- Safe Harbor 401(k) plan from day one of employment
- Coursedog provides a 4% employer match on your total compensation (subject to federal limits) each pay period for employees contributing to a tax-advantaged retirement account
- Unlimited Paid Time Off policy
- Remote-first organization indefinitely, empowering you to work where and how you thrive best
- All employees are granted equity in the company aligned to your role and tenure. Equity grants are reviewed and adjusted with promotions to reflect your evolving impact.
- Employees are eligible for up to 12 weeks of fully paid leave. This benefit is available to all eligible employees, regardless of gender or family structure.
Company Overview
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