Note: The job is a remote job and is open to candidates in USA. Honeywell Technologies is a global automation company serving building, industrial, and process sectors. The Senior Program Manager will lead technical support transformation programs and global design model deployments, managing cross-functional initiatives, budgets, risks, stakeholder relationships, change management, and continuous improvement to enhance customer experience and operational efficiency.
Responsibilities
- Lead and manage end-to-end technical support transformation programs, including planning, execution, monitoring, and delivery to meet strategic business objectives
- Develop and implement global design model deployment strategies that standardize processes and improve operational efficiency across multiple regions
- Collaborate closely with cross-functional teams such as IT, customer service, engineering, and product management to ensure alignment and integration of transformation initiatives
- Drive continuous improvement by identifying gaps, recommending solutions, and implementing best practices to enhance customer experience and technical support capabilities
- Manage program budgets, resource allocation, and risk mitigation plans to ensure successful and timely delivery of projects
- Establish and maintain strong relationships with key stakeholders, providing regular updates on program status, milestones, and risks
- Utilize data analytics and performance metrics to measure program effectiveness and guide decision-making processes
- Lead change management efforts to ensure smooth adoption of new processes and technologies within the technical support organization
- Coach and mentor program team members to build capabilities and foster a high-performance culture
Skills
- Minimum of 6 years of experience managing technical support transformation or related programs
- Strong expertise in program management methodologies and tools
- Proven ability to lead global deployments and manage cross-functional teams
- Experience with customer experience improvement initiatives and technical support operations
- Familiarity with project management software and data analysis tools
- Bachelor's degree in Engineering, Business, or related field
- Experience in global program management and change management
- Strong leadership, strategic thinking, and problem-solving skills
- Ability to drive innovation and continuous improvement in complex environments
- Excellent stakeholder management and communication skills
Benefits
- Hybrid work schedule
Company Overview
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