Note: The job is a remote job and is open to candidates in USA. Plat4mation Americas is a global ServiceNow partner that helps organizations improve workforce productivity through workflow and platform solutions. The Principal Technical Platform Consultant will lead complex ServiceNow engagements, translate business requirements into scalable architectures, guide technical delivery teams, advise enterprise clients, and support presales activities. The role also applies ServiceNow AI, Generative AI, and Workflow Studio Designer capabilities to deliver measurable business outcomes.
Responsibilities
- Translate business and functional requirements into scalable technical designs with a strong focus on performance, maintainability, and upgradeability
- Lead the design and implementation of ServiceNow solutions that align with platform standards, delivery quality expectations, and client objectives
- Guide technical teams across engagements, mentor consultants, and raise delivery capability through strong technical leadership and coaching
- Partner with clients and internal stakeholders to define solution direction, resolve complex challenges, and drive successful implementation outcomes
- Support presales activities including RFP, RFI, and RFQ responses, solution architecture, effort estimation, and client-facing technical presentations
- Apply emerging ServiceNow AI, Generative AI, and Workflow Studio Designer capabilities to create practical, business-focused solutions for customers
Skills
- 7+ years of hands-on ServiceNow experience, including leading complex enterprise implementations and technical workstreams
- Deep expertise across core ServiceNow capabilities, including ITSM, ITOM, ITAM, CSM, FSM, Agent Workspace, Flow Designer, Integration Hub, Service Portal, and Decision Builder
- Strong experience applying AI and Generative AI capabilities on the ServiceNow platform, including Workflow Studio Designer
- Proven success leading technical teams, mentoring consultants, and driving quality across delivery engagements
- Demonstrated presales experience, including solution scoping, architecture definition, effort estimation, and client presentations for RFP, RFI, and RFQ processes
- Strong understanding of ServiceNow implementation best practices and the ability to serve as both a solution leader and trusted advisor
- ITIL certification or equivalent practical knowledge
- Current active ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), and ServiceNow Certified Data Foundations
- 10 to 12 years of ServiceNow configuration and development experience across complex, enterprise-grade solutions, including integrations
- 10+ years of proven consultative and/or engagement leadership experience
- Demonstrated ability to influence and consult stakeholders on Risk & Resilience solutions, including presenting options with associated pros, cons, and risks
- Experience with web technologies including XML, HTML, JavaScript, web services, Bootstrap, CSS, middleware, LDAP, and SSO, as well as SaaS technologies
- Proficiency in ServiceNow scripting and Glide Scripting
- Strong interpersonal skills, a customer-centric mindset, and the ability to work effectively across culturally diverse teams
- Proven ability to contribute as a strong team player and team builder
- Bachelor's or Master's degree in Computer Science, Information Technology, or a related field
- Strong proficiency in ServiceNow client-side and server-side scripting, with solid JavaScript experience
- Hands-on experience with integrations and web services, including REST, SOAP, XML, and JSON
- Excellent communication, stakeholder management, and problem-solving skills
- A results-oriented, consultative mindset with the ability to lead through complexity and change
- Exposure to Python, Shell scripting, or Perl is a plus
Benefits
- Health Insurance
- 401(k) Contribution
- Flexible work environment
- Modern laptop
- Mobile phone allowance
- A modern, flexible and multicultural workplace at an innovative and global company
- Ambitious and kind colleagues from all over the world
- Coaching on the job
- Support to explore and develop interpersonal skills
Company Overview