Note: The job is a remote job and is open to candidates in USA. Broadvoice provides AI-powered contact center and communications solutions for mid-market businesses. The Senior Program Manager, PMO will establish and lead the program management function, partnering with Product, Engineering, and cross-functional leaders to drive alignment, delivery discipline, and visibility across the UCaaS and CCaaS portfolio.
Responsibilities
- Establish the PMO function, defining lightweight processes and governance tailored to an agile SaaS delivery model
- Partner with product, engineering, and business leaders to plan, track, and report on key initiatives across UCaaS and CCaaS product lines
- Develop and maintain dashboards, status reporting, and program metrics to ensure visibility for leadership
- Facilitate cross-team alignment, identifying and resolving delivery risks and dependencies
- Support quarterly and monthly planning cadences, ensuring priorities and resourcing are aligned
- Drive consistency in program execution without introducing unnecessary bureaucracy
- Serve as the single point of contact for program and portfolio reporting, scaling the function over time as needed
Skills
- Bachelor's degree in Business, Computer Science, Engineering, or a related field (Master's degree or PMP certification a plus)
- 5+ years of experience in program or project management, with at least 3 years in a SaaS or cloud-based technology company
- Demonstrated ability to be highly organized, detail-oriented, and effective at managing multiple priorities simultaneously
- Familiarity with agile delivery frameworks (Scrum, Kanban, or SAFe) and experience adapting governance to agile environments
- Self-starter comfortable operating as a one-person PMO, building structure from the ground up
- Proficiency with program tracking tools (Jira, Confluence, Smartsheet, or similar)
- Experience managing programs in UCaaS, CCaaS, or related communications technology preferred
Benefits
- Real mentorship, real resources, and the autonomy to own your outcomes
- Opportunities to sharpen your technical edge, step into leadership, or chart a new career path
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