Note: The job is a remote job and is open to candidates in USA. Cypress HCM is hiring a Senior Program Manager, GTM Operations to support an adoption program for usage-based products across a Creativity and Productivity portfolio. The role manages customer beta programs, synthesizes customer and field feedback, coordinates go-to-market enablement and launches, and uses insights to improve product adoption and prioritization.
Responsibilities
- Program Operations: Support execution and day-to-day management of customer beta programs for usage reporting solutions; coordinate onboarding, engagement, and communications with beta customers; own program logistics including timelines, milestones, action items, risks, and dependencies across workstreams; hold stakeholders accountable for committed deliverables; identify opportunities to leverage AI tools to reduce manual tracking, reporting, and administrative work
- Customer and Field Feedback Management: Serve as central coordinator for feedback and inquiries from customers, Sales, and Customer Success Managers; aggregate, synthesize, and categorize feedback into clear themes and actionable recommendations; develop recurring reports and executive summaries highlighting customer sentiment, product gaps, and growth opportunities; partner with Product, Data, and cross-functional teams to ensure customer insights inform product development and prioritization; monitor adoption trends and customer satisfaction metrics and translate insights into recommendations
- Go-To-Market and Launch Support: Coordinate field enablement materials, messaging, FAQs, and launch communications; support planning and execution of General Availability (GA) launches; draft customer-facing content in partnership with Product Marketing; track launch readiness across Product, Marketing, Sales, and Customer Success teams; measure post-launch adoption and engagement and identify improvement opportunities
Skills
- Bachelor's degree in Marketing, Business, Communications, or a related field
- 6-8 years of experience in Product Marketing, GTM Operations, Program Management, Customer Marketing, Customer Success, or a related discipline
- Experience supporting product launches, beta programs, customer engagement initiatives, or adoption programs
- Strong writing skills with ability to create polished customer-facing content, including messaging, FAQs, and launch materials; able to independently develop high-quality draft content
- Ability to create and contribute to executive-ready presentations, program updates, and launch communications
- Proven ability to collaborate effectively across cross-functional teams while navigating competing priorities
- Strong analytical and problem-solving skills, including experience synthesizing qualitative and quantitative feedback
- Excellent project management and organizational skills; ability to manage multiple priorities simultaneously
- Demonstrated experience applying AI tools to real-world product marketing or GTM workflows
- MBA
- Experience with SaaS products or enterprise software
- Experience with usage-based business models
- Familiarity with customer adoption programs, product usage analytics, and customer engagement metrics
- Experience partnering with field organizations, including Sales and Customer Success teams
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