Note: The job is a remote job and is open to candidates in USA. Twilio is a company focused on shaping the future of communications and empowering developers worldwide. They are seeking a Senior Program Manager for Disaster Recovery to lead their disaster recovery program, ensuring the resilience and timely recovery of product and IT systems.
Responsibilities
- Lead the annual plan development, review, and executive sign-off lifecycle for critical product and non-product systems
- Actively integrate disaster recovery vulnerabilities, Service Readiness Framework (SRF) findings, and exercise gaps into existing risk frameworks to quantify, score, and systematically drive down operational risk across the company
- Author clear program updates, annual compliance metrics, and formal responses to internal and external audit findings
- Partner across the organization to support the execution of unified Gamedays and quarterly technical tests to ensure critical applications fail over predictably
- Benchmark and audit actual technical execution against strict Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO)
- Convert static, document-heavy continuity playbooks into clean, runnable-style procedures to optimize recovery coordination
- Review and audit the independent business continuity and disaster recovery plans of high-exposure third-party SaaS vendors to proactively isolate and eliminate downstream single points of failure (SPOFs)
- Verify fallback processing environments, ensuring that automated remediation workflows are fully provisioned and mapped before disruptions occur
- Serve as the technical disaster recovery authority during active live disruptions, seamlessly synchronizing recovery activities with existing tactical response teams
Skills
- Certification: Active Certified Business Continuity Professional (CBCP) designation required
- Technical Domain Depth: Practical familiarity with cloud infrastructure platforms (AWS console operations), containerization ecosystems, database synchronization architectures, and centralized configuration directories
- Crisis Competency: Proven experience leading technical response or recovery workflows during high-severity live outages alongside incident management teams
- Communication: Exceptional verbal and written communications skills; ability to distill highly dense technical single points of failure (SPOFs) into clear, actionable financial and engineering risk metrics for senior security leadership
- Experience: 7+ years of dedicated technical Disaster Recovery program management experience in a highly scalable, cloud-native enterprise environment
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- A retirement savings program
- This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan.
- All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
Company Overview
Company H1B Sponsorship