Note: The job is a remote job and is open to candidates in USA. ApartmentIQ is a profitable, growth-stage company focused on building industry-leading martech and data products for the PropTech space. They are seeking an AI Operations Lead to drive the transition to a native AI business by deploying AI-powered automations and improving workflows across various teams.
Responsibilities
- Deploy AI-powered automations, copilots, and agentic workflows across a focused set of non-engineering teams within your first 6–12 months
- Partner with teams across Product, Sales, Customer Success, Marketing, Operations, and Support to deeply understand workflows, bottlenecks, edge cases, and success metrics
- Map existing business processes and identify opportunities where AI can reduce manual work, improve quality, accelerate decision-making, or create better customer experiences
- Build workflows using tools such as ChatGPT, Claude, Cursor, n8n, Zapier, Make, Retool, Notion, SQL, BI tools, APIs, and internal data sources
- Orchestrate integrations between AI tools and core business systems such as CRM, support platforms, marketing automation tools, product analytics, databases, and internal reporting systems
- Measure impact through dashboards, QA checks, usage metrics, time savings, accuracy, adoption, and stakeholder feedback
- Iteratively improve deployed workflows based on user behavior, qualitative feedback, and performance data
- Enable team members to use AI effectively in their daily work through training, documentation, templates, office hours, and hands-on coaching
- Identify and coach internal AI champions who can help scale adoption within their teams
- Create reusable playbooks, prompts, templates, and workflow patterns that make AI adoption repeatable across the company
- Work with Product and Engineering when AI workflows need deeper technical support, productization, or integration into customer-facing systems
- Stay current on emerging AI tools, agentic workflow platforms, and automation patterns, and translate that knowledge into practical business impact
Skills
- 3–6 years of experience in product operations, business operations, revenue operations, strategy, technical program management, solutions, automation, data, or a similar role
- Demonstrated experience using AI to build, ship, automate, or materially improve work in a prior role, project, or team
- Strong fluency with modern AI tools such as ChatGPT, Claude, Cursor, Claude Code, Codex, or similar AI-native development environments
- Technical comfort with low-code/no-code tools, workflow automation platforms, SQL, BI tools, APIs, scripting, or systems integrations
- Strong operational empathy, with the ability to partner closely with business teams, understand their day-to-day work, and build solutions they actually adopt
- Excellent communication skills, including the ability to write crisp documentation, lead engaging trainings, and persuade teams to change how they work
- Analytical and data-driven approach to identifying, prioritizing, measuring, and improving AI-enabled workflows
- High ownership, strong urgency, and comfort operating with autonomy in ambiguous environments
- Strong product judgment, including knowing when to prototype, when to automate, when to involve Engineering, and when to kill an idea
- Bias toward hands-on building over strategy-only work
- Passion for AI, automation, operational excellence, and helping teams build durable leverage
- Familiarity with workflows across operating teams such as Sales, Customer Success, Support, Marketing, Finance, RevOps, Product, or People
- Experience with internal enablement, change management, or company-wide tool adoption programs
- Experience in B2B SaaS, MarTech, PropTech, marketplaces, multifamily, or marketing automation
- Experience with Salesforce, HubSpot, Zendesk, Intercom, Pylon, Segment, BigQuery, Snowflake, dbt, Retool, Zapier, Make, n8n, Gumloop, or similar systems
- Experience designing human-in-the-loop workflows, QA processes, escalation paths, or operational guardrails
- Experience with agentic workflows, prompt evaluation, RAG, LLM observability, or AI workflow monitoring
Benefits
- Remote-First: We offer the freedom to work from home across most of the U.S. You’ll enjoy the flexibility of remote work, balanced with high-energy in-person offsites to build real connections and celebrate our wins together.
- Competitive Compensation: We believe in hiring the best and paying accordingly. You’ll receive a competitive salary that reflects your impact and expertise.
- Paid Time Off: Take the time you need with our flexible vacation policy and dedicated paid parental leave to support you and your family’s biggest milestones.
- Your Health Matters: Stay healthy with high-quality Medical, Dental, and Vision insurance plans for you and your family.
- Peace of Mind (On Us): We fully invest in your security with 100% company-paid Short-Term Disability, Long-Term Disability, and Basic Life Insurance.
- Protection for Your Whole Crew: Access supplemental insurance for the unexpected, plus specialized coverage to keep your pets happy and healthy, too.
- Invest in Your Future: Secure your financial goals with our 401k Program, helping you build for the long term while you help us build the company.
Company Overview