Note: The job is a remote job and is open to candidates in USA. IXOPAY is the enterprise-grade global payment infrastructure platform built for the era of agentic commerce. They are seeking a Senior Program Manager, Customer Experience to lead the successful delivery of large-scale enterprise customer implementations, coordinating internal teams and external partners for predictable outcomes.
Responsibilities
- Own the end-to-end delivery of complex enterprise customer implementations, from discovery and solution planning through testing, migration, go-live, and production ramp-up
- Develop and manage detailed program plans, timelines, milestones, and dependencies that enable successful project execution
- Ensure implementation activities remain aligned with customer objectives, business priorities, and technical requirements
- Coordinate internal teams across Engineering, Product, Customer Experience, Solutions Engineering, and Support to ensure successful program delivery
- Partner with customer stakeholders, including technical, operational, treasury, fraud, and business teams, as well as external payment providers and technology partners
- Facilitate clear communication across all stakeholders, ensuring alignment throughout every stage of implementation
- Proactively identify risks, dependencies, assumptions, and potential delivery challenges, driving mitigation plans before they impact project timelines
- Provide governance for payment data and token migration activities while supporting secure, compliant implementation practices
- Monitor program health through structured reporting, issue management, and executive-level status updates
- Lead regular program reviews with internal leadership and enterprise customers, providing clear visibility into progress, risks, and next steps
- Capture lessons learned and continuously improve implementation playbooks, onboarding processes, and delivery frameworks
- Partner with Product and Engineering teams to share customer insights that improve future implementations and platform capabilities
Skills
- 7+ years of experience leading large-scale technical programs, enterprise software implementations, or complex customer delivery initiatives
- Experience managing cross-functional programs involving Product, Engineering, Customer Success, and external stakeholders
- Strong understanding of enterprise software delivery, cloud platforms, APIs, integrations, and modern software development practices
- Experience managing complex implementation projects with multiple workstreams, dependencies, and executive stakeholders
- Excellent communication, organizational, and stakeholder management skills
- Strong problem-solving skills with the ability to influence cross-functional teams and drive decisions in complex environments
- Experience using project and program management tools such as Jira, Confluence, Asana, Smartsheet, or similar platforms
- Experience within FinTech, payments, or financial services
- Knowledge of payment orchestration, payment gateways, acquiring, tokenization, PCI DSS, or 3D Secure (3DS)
- Experience working with enterprise customers through complex technical implementations
- Project Management Professional (PMP), Agile, Scrum, or similar certifications
- Experience working within fast-growing SaaS or infrastructure software organizations
Benefits
- Medical, Dental, and Vision Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Employer-paid Life, AD&D, Short-Term Disability, and Long-Term Disability Insurance
- Unlimited Paid Time Off and Paid Holidays
- 401(k) Plan with Employer Match
- Professional growth and leadership opportunities
- A collaborative, international team environment
Company Overview