Note: The job is a remote job and is open to candidates in USA. Tier4 Group is partnering with a mission-driven organization seeking a Senior Program Director, Product Design to lead the vision, strategy, and execution of consumer-facing digital experiences. The role combines strategic leadership with hands-on design execution across UX, UI, service design, customer journeys, design systems, and product strategy while mentoring design resources and partnering with Product and Engineering leaders.
Responsibilities
- Define and drive product design strategy across multiple digital products
- Lead UX, UI, service design, and overall customer experience initiatives
- Create seamless member journeys across products and channels
- Establish and scale design systems, standards, and governance practices
- Partner closely with Product and Engineering leaders
- Use research and data to inform design decisions
- Create and communicate high-fidelity designs using Figma
- Influence product roadmaps and strategic decision-making
- Measure design effectiveness through KPIs and user outcomes
- Mentor design resources while remaining hands-on in the work
Skills
- 8+ years of Product Design, UX Design
- Experience leading complex digital product initiatives
- Strong UX and UI design expertise
- Deep understanding of design systems and user research
- Experience partnering with Product and Engineering teams
- Ability to balance strategic leadership with hands-on execution
- Experience presenting to senior leaders and stakeholders
- Advanced Figma experience
- Service Design expertise
- Membership, nonprofit, advocacy, or community-focused organizations
- Consumer-facing digital products
- Experience building or scaling design practices
- Strong understanding of software development processes
- Experience incorporating AI tools into the design process in thoughtful and practical ways
- Nonprofit organizations
- Social impact organizations
- Membership-based organizations
- Advocacy organizations
- Purpose-driven companies
Company Overview