Note: The job is a remote job and is open to candidates in USA. Grainger is a leading broad line distributor serving customers with maintenance, repair, and operating products and value-added solutions through innovative technology and customer expertise. The Senior Product Manager will own the Grainger.com product strategy, roadmap, customer experience, and success metrics while partnering with engineering, design, analytics, operations, and senior stakeholders to deliver connected digital experiences.
Responsibilities
- Own and evolve the product strategy for Grainger.com, establishing enterprise roadmaps across now, near, and next to drive advantaged customer outcomes at every stage. As roadmaps enter execution, ensure work is well-formed and clear for delivery partners
- Define and monitor success metrics across the roadmap, making data-informed decisions in ambiguous environments, driving outcomes aligned to the product strategy and creating transparency and accountability across teams and stakeholders
- Influence senior stakeholders through clear narratives that connect product strategy to business outcomes, helping partners reason about tradeoffs and priorities
- Champion deep customer understanding and ensure data-driven insights drive prioritization and solution design, partnering with UX and Analytics on research as appropriate, and partnering with operational teams to assess and propose process changes needed to achieve business outcomes
- Identify novel opportunities and rethink approaches to unlock new value for customers and the business leveraging market and Grainger understanding
- Lead alignment across multiple cross-functional teams and business stakeholders, resolving conflicts and driving shared accountability
- Compete with urgency by balancing speed, quality, and risk across initiatives to deliver maximum impact. Stay ahead of trends in adjacent technologies, competitive space, and customer needs and develop a clear strategy around how Grainger can win
Skills
- Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position
- The position will be located in the Merchandise Mart in Chicago, IL and is hybrid with 2 days per week required in the office
- We will also consider highly qualified non-local candidates for remote work who are willing to travel to Chicago for onboarding and occasional team meetings
- Onsite onboarding will be required
- We will also consider candidates who are seeking relocation with partial assistance
- * Bachelor's Degree or equivalent experience required
- * 7+ years of product management or equivalent experience required
- * Demonstrated success leading complex, cross-team product initiatives
- * Strong strategic thinking and problem-solving skills
- * Advanced ability to use data, experimentation, and insights to guide decisions
- * Experience influencing senior leaders and executive stakeholders
- * Proven ability to operate effectively in high-ambiguity environments
- * A passion for developing others and elevating product practices
- * Experience with logged-in customer portals and personalized digital experiences
- * Significant experience with web and product analytics platforms - such as Adobe Analytics, Google Analytics, Amplitude, or similar tools - to understand customer behavior, evaluate product performance, and guide prioritization
Benefits
- This role is eligible for an incentive target of up to 20%, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.
- Hybrid work with 2 days per week required in the office.
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
- Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
- Partial relocation assistance for candidates seeking relocation.
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