Note: The job is a remote job and is open to candidates in USA. Arbiter powers technology for school athletics and activities across the country. The Senior Product Manager will own strategy, roadmap, and business outcomes for high-growth digital experiences, using customer research, data, cross-functional collaboration, and AI to drive adoption, engagement, retention, revenue, and product improvement.
Responsibilities
- Own product strategy, roadmap, and business outcomes for a high-growth digital experience
- Conduct customer and market research to uncover unmet needs and growth opportunities
- Translate customer insights into clear priorities that drive adoption, engagement, retention, and revenue
- Partner with Engineering, Design, Sales, Marketing, and Customer Success to deliver results
- Develop business cases and recommendations that guide investment decisions
- Define success metrics and use data and customer feedback to continuously improve performance
- Use AI to accelerate research, analysis, planning, prioritization, and decision-making
- Apply AI to product discovery, customer insights, prototyping, and execution
- Identify where AI can create measurable customer and business value
- Evaluate emerging AI capabilities against real customer problems and business opportunities
- Bring specific examples of how you have used AI to improve outcomes, speed, or quality
- Apply AI to improve consumer engagement, personalization, digital commerce, and experiences at scale
Skills
- • AI fluency required
- • 5+ years of Product Management experience in a SaaS environment
- • A track record of owning product strategy and delivering measurable customer and business outcomes
- • Strong customer discovery, strategic thinking, prioritization, and product judgment
- • Excellent communication and stakeholder management skills
- • The ability to influence cross-functional teams and drive alignment without direct authority
- • Cellphone or personal device to receive MFA (multi-factor authentication) texts or calls
- • Have an internet connection that's adequate for their job, a minimum of 10Mbps down
- • Experience building consumer-facing digital products at scale
- • Experience with digital commerce, payments, marketplaces, mobile applications, or high-volume transaction platforms
- • Experience driving product adoption, engagement, or growth
- • Experience in athletics, sports technology, athletic administration, K-12, education technology, or adjacent markets
- • Understanding of the workflows and expectations of schools, athletic departments, officials, coaches, families, or fans
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