Note: The job is a remote job and is open to candidates in USA. OEC provides software solutions for professionals in the automotive parts and repair industry, supporting parts transactions, repair research, estimates, supply chain optimization, and streamlined workflows. The Senior Product Manager will lead market research, customer discovery, product strategy, roadmap prioritization, marketplace and ecommerce initiatives, AI capability evaluation, cross-functional delivery, and go-to-market planning for Collision Multi-Shop Operator products.
Responsibilities
- Leads market research for the Collision MSO team including customer surveys, competitive analysis, and debriefs to inform direction for the product roadmap
- Performs discovery with customers and stakeholders to understand needs of the marketplace to support prioritization activities. Uses data to develop high-quality insights into our customer's user experience and needs
- Helps define the Collision MSO related product strategy based on market input and Voice of the Customer (VoC) that aligns with overall strategic direction
- Collaborates with customer facing teams to help enable teams to sell, implement and support the product
- Develops and manages select relationships with automotive stakeholders (multi-shop collision repairers, original equipment manufacturers (OEMs), automotive dealer groups, third parties, and other external industry professionals
- Develops a marketplace/ecommerce product strategy including catalog, pricing, search/discovery, transaction workflows, core platform capabilities and modernization, and translates it into creative, high quality, features, and initiatives
- Creates and maintains collaborative relationships with stakeholders across the organization to develop a deep understanding of our business and continually iterates on product strategy
- Builds and grooms a prioritized product backlog effectively by leading negotiation and trade-off discussions with key partners
- Leads Product Management and Engineering teams toward the right priorities. Sets clear expectations on projects, product launches, and coordinated release plans
- Writes excellent user-stories, with thoughtful acceptance criteria, that can be translated into engineering features. Partners with UX team in developing stories that will provide the optimal customer experience based on research and customer feedback/validation
- Defines and tracks key product and business metrics (e.g., adoption, conversion, retention, transaction volume/GMV, TCOR) to measure the impact of the product strategy and inform prioritization at the roadmap level
- Evaluates and applies AI-driven capabilities (e.g., automated matching, dynamic pricing, predictive analytics) to strengthen the product strategy and deliver measurable customer value
- Leads go-to-market planning and sales enablement for new Collision initiatives and measures the value and impact of product initiatives after launch
- Works closely with the engineering teams to design, schedule, and deliver in an Agile environment
Skills
- A bachelor's degree from an accredited college or university is required, with a focus in business, marketing technology, product management, or related discipline. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree
- At least 5 years of experience as a Product Manager, coupled with 6 or more years of experience working in technology/Software as a Service (SaaS) is required
- Strong business acumen skills with the ability to see a big picture view and communicate value and benefits of solutions
- Creative and strategic mindset to help drive products forward
- Excellent written and verbal communication skills with the ability to effectively tailor communications to a specific audience or call to action
- Strong interpersonal skills with the ability to develop and nurture business relationships with key customers, and establish collaborative relationships within and across internal teams on moderate to complex projects
- Able to apply principles of critical thinking to collect data, draw valid conclusions, consider options, recommend solutions, and solve problems
- Deep fluency with Agile/Scrum product development practices, with the ability to coach others in applying them effectively
- Strong technical fluency — including the ability to evaluate APIs, system integrations, and platform architecture tradeoffs with Engineering — sufficient to set technical product strategy
- Demonstrated experience with ecommerce or marketplace products (e.g., catalog, pricing, transactions, search/discovery)
- Engaging presentation skills with the ability to effectively speak to and interact with various sizes/types of audiences in a professional and easy to understand manner
- Organized and detailed oriented, and can manage multiple priorities
- Hands-on experience with AI-powered tools and technologies, with the ability to evaluate and apply AI capabilities to strengthen product strategy and deliver customer value
- Demonstrated leadership qualities and a self-starter mentality; able to work independently, manage own priorities, and drive initiatives to completion with minimal oversight
- Experience with go-to-market planning, sales enablement, and measuring the value and impact of product initiatives after launch
- Operates as more than an individual contributor: even without direct reports or a formal management track, proactively supports peers, directs cross-functional initiatives, and drives action across teams by leading without direct authority
- Prior experience mentoring or informally leading other product managers or cross-functional team members
- Experience presenting product strategy or business cases to executive leadership
- Experience scaling or growing a B2B marketplace or ecommerce platform
- Experience in the collision parts procurement industry and/or with multi-shop collision repair centers
Benefits
- Flexibility, including remote work, hybrid work, or in-person work arrangements
- A strong sense of camaraderie and community that celebrates individual and team-driven contributions
- Empowerment to take risks, learn, and grow within a dynamic and supportive environment
Company Overview
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