Note: The job is a remote job and is open to candidates in USA. Presence is a teletherapy solutions provider connecting clinicians with K-12 school districts to support children with diverse needs. The Senior Product Manager will own platform experiences for therapy delivery, documentation, reporting, IEP tracking, and AI-native capabilities, while leading discovery, solution design, product execution, metrics, and go-to-market collaboration.
Responsibilities
- Own product definition, solution design, user research, testing, and implementation of Platform Therapy Delivery experiences, an extensive resource Library, state and school district mandated Documentation & Report Writing, along with IEP Goals and Metrics tracking utilized by Clinicians across our SaaS and Service businesses
- Translate prioritized problems into AI-native product solutions, partnering with the product team and subject matter experts to pressure-test desirability, feasibility and viability before committing engineering resources
- Lead continuous discovery with Clinicians and school-side stakeholders, guiding a user-centered and data-informed point of view where the platform needs to adapt
- Build and validate prototypes with AI-assisted tools (Figma, Claude, or similar) as your default mode of testing ideas, adhering to FERPA, HIPAA, SOC2 Type2, and WCAG AA standards alongside responsible-use of AI features within your domain
- Navigate a SaaS-plus-service model, recognizing where Clinicians are manually bridging platform gaps and building to close them systematically
- Define, track, and communicate product success metrics, including indirect time reduction, clinician adoption & usage of platform features, therapy sessions completed within & out of grouped sessions
- Lead an interdisciplinary pod of designers, engineers, and clinical subject matter experts, operating as a trusted partner to Business Owner and thought partner to the VP of Product and other PMs
- Collaborate with business, marketing, product analytics, legal, sales, customer support, clinical, and operations team members on product release and go-to-market plans
- Advocate relentlessly for the Clinician’s E2E experience, making Presence the preferred platform for every stakeholder in the special education service delivery chain
Skills
- 8+ years of product management experience, with a track record of owning outcomes at the Senior PM level
- Shapes discovery standards rather than just running them, and uncovers needs providers can't articulate across a complex, multi-user ecosystem
- Translates Business Owner-prioritized problems into rigorous product definitions, partnering with SMEs and the product team to get scope and design right
- Leads major cross-functional initiatives and ships complex, multi-stakeholder releases with accountability of impact
- Deep fluency across the clinical lifecycle; designs for external users and internal operators simultaneously within our SaaS + service model
- Fluent in PE-context metrics (EBITDA, NRR, Gross Margins, Opex); identifies opportunities to drive key business metrics
- An organizational thought leader who mentors others and shapes cross-functional ways of working
- Proficient with AI prototyping tools, build-first by default; defines AI strategy and responsible-use standards for the domain
- A thought partner to the VP and the Business Owner who elevates the whole PM team's capability, not just their own product area
- A bachelor's degree or equivalent experience is expected
- Candidates must be authorized to work in the United States without the need for sponsorship, now or in the future
- Prior experience working in K-12/Special Education EdTech or HealthTech preferred
- Candidates based in Pacific or Central time zones are a plus for scheduling overlap, but this is not required to be considered for the role
Benefits
- Comprehensive benefit plans, including medical with a High Deductible Plan and generous HSA contribution, plus dental and vision coverage
- 11 observed holidays
- Salaried team members have flexible paid time off
- Hourly team members accrue 15 days paid time off starting
- 401K savings plan with a discretionary company match
- $500 home office stipend
- Company-paid life insurance, AD&D, Employee Assistance Program, and disability benefits
- Wellness programs with Headspace, Peloton and One Medical
- Paid parental and caregiving leave
- Professional Development opportunities - eligibility to apply for our scholarship program
- Collaborative, inclusive, and fun culture that is recognized as Great Place to Work certified
- Employee Resource Groups to promote shared community and belonging
- Opportunities to give back to your community, including volunteer time off and donation matching
Company Overview