Note: The job is a remote job and is open to candidates in USA. Track is an end-to-end SaaS and Service Operating Platform for short-term rental businesses. The Senior Product Manager owns the strategy, discovery, and delivery of an assigned TrackSuite product portfolio, driving adoption, retention, revenue, and customer efficiency outcomes. The role focuses on AI-enabled product development, customer discovery, roadmap prioritization, analytics, experimentation, and cross-functional delivery.
Responsibilities
- Define and evolve the product strategy and roadmap for your assigned portfolio
- Own measurable outcomes including adoption, retention, revenue impact, and customer efficiency gains
- Balance near-term customer and revenue opportunities with long-term platform scalability and usability
- Conduct continuous discovery with property managers, owners, guests, and internal teams to understand needs, pain points, and motivations
- Use qualitative and quantitative insight to validate problems, test solutions, and inform prioritization
- Translate strategy into well-defined initiatives, user stories, and acceptance criteria
- Partner closely with Engineering and Design to deliver high-quality, customer-centered solutions, and manage the backlog and sequencing of work to maximize impact and learning
- Define and track success metrics for every major initiative, using product analytics, usage data, and experimentation to guide decisions
- Partner with Marketing on positioning, content strategy, and go-to-market execution for portfolio releases
- Partner with Sales and Customer Success on enablement, adoption, and enterprise customer needs
- Communicate roadmap, progress, and outcomes clearly to stakeholders across the organization
- Identify where AI and automation create meaningful customer value in your portfolio, and prioritize those opportunities against traditional product work
- Define requirements for AI-enabled features, including data inputs, guardrails, failure modes, and the level of human oversight required
- Establish how AI feature quality is measured, monitored, and improved after launch, recognizing that probabilistic features do not behave like deterministic ones
- Partner with Engineering and Data to assess feasibility, data readiness, and cost to serve before committing to AI initiatives
- Apply AI tools in your day to day product practice, including research synthesis, competitive analysis, requirement drafting, and prototyping
Skills
- 6+ years of product management experience in B2B or B2B2C SaaS
- Proven experience owning a customer-facing product area with clear revenue or conversion outcomes
- Strong analytical skills, including hands-on use of product analytics and experimentation to drive decisions
- Demonstrated success working closely with Engineering and Design on Agile teams
- Comfort operating as a senior individual contributor with high ownership and accountability
- Candidates with experience in Website and Booking Engines, Contact Center software, Accounting Systems, or Hospitality Property Management Systems will be given preference
- Experience in travel, hospitality, eCommerce, or property management is strongly preferred
Benefits
- Eligibility for a 20% annual incentive tied to company performance
- Full medical, dental, and vision coverage
- Flexible paid time off
- Health Savings Account with up to a $2,000 annual match, plus Flexible Spending Accounts
- Up to $900 a year in Wellness Rewards
- Retirement plan with employer match
- Unlimited access to professional training and development
- Company-paid life insurance and long-term disability coverage
- Flexible work environment, plus a $150 quarterly gift for personal use
Company Overview
Company H1B Sponsorship