Note: The job is a remote job and is open to candidates in USA. Tekion provides a cloud-native automotive platform connecting automotive retailers, manufacturers, partners, and consumers through products powered by big data, machine learning, and AI. The Senior Product Learning Expert designs and delivers scalable product learning programs for internal teams, partners, and customers, collaborating with Product, Engineering, and Enablement teams to support product adoption and launches.
Responsibilities
- Lead the design and delivery of large-scale product learning programs across multiple formats (eLearning, ILT, VILT, microlearning)
- Partner with Product, Engineering, and Enablement teams to align learning strategy with product launches and updates
- Conduct needs analyses, define learning objectives, and create learner-centric solutions that improve product understanding and adoption
- Drive continuous improvement of training effectiveness through data, feedback, and research
- Support localization, scalability, and integration of learning content across platforms and teams
- Mentor junior and mid-level learning experts, contributing to knowledge sharing and design quality
- Champion learning accessibility, consistency, and innovation across the organization
- Job Complexity: Manages large-scale, high-impact learning initiatives that require strategic thinking, cross-functional collaboration, and deep product understanding
- Required Supervision: Operates independently and is trusted to lead major initiatives and guide team learning standards
- Expertise: Advanced expertise in instructional design, product enablement, and digital learning; viewed as a subject matter expert within the function
- Partner with Product, Engineering, and Enablement teams to align learning strategy with product launches and updates
- Conduct needs analyses, define learning objectives, and create learner-centric solutions that improve product understanding and adoption
- Drive continuous improvement of training effectiveness through data, feedback, and research
- Support localization, scalability, and integration of learning content across platforms and teams
- Mentor junior and mid-level learning experts, contributing to knowledge sharing and design quality
- Champion learning accessibility, consistency, and innovation across the organization
- Job Complexity: Manages large-scale, high-impact learning initiatives that require strategic thinking, cross-functional collaboration, and deep product understanding
- Required Supervision: Operates independently and is trusted to lead major initiatives and guide team learning standards
- Expertise: Advanced expertise in instructional design, product enablement, and digital learning; viewed as a subject matter expert within the function
Skills
- 6–8 years delivering instructor-led, virtual instructor-led (VILT), or hands-on product training in enterprise software or SaaS environments
- Position requires experience in automotive fixed operations (parts & service)
- Demonstrated mastery of 2+ complex enterprise platforms or solutions (particularly CRM, ERP, DMS, or similar systems), including ability to troubleshoot and train across multiple modules
- Proven track record delivering training to diverse audiences (end-users, administrators, system owners) across fast-paced product launch or go-live scenarios
- Strong ability to translate technical product capabilities into clear, relevant learning for different learner personas and experience levels
- Expert-level proficiency in Tekion DMS platform, or related automotive retail software (or demonstrated ability to rapidly master complex industry-specific systems)
- Hands-on experience with VILT delivery platforms (Zoom, WebEx, GoToTraining, or similar) and ability to facilitate engaging virtual sessions
- Comfort troubleshooting product issues during live training and coaching participants through workflows in real time
- Working knowledge of LMS platforms and ability to support content management and learner tracking systems
- Understanding of enterprise software configuration, user roles, permissions, and how product changes impact end-user workflows
- Bachelor's degree in Business, Communications, Education, or related field (or equivalent professional experience)
- Ability to obtain/maintain product certification or advanced proficiency badges as required by role
- Experience training across multiple product domains or functional areas (e.g., both front-office and back-office systems)
- Exposure to agile or rapid-release product environments where training must adapt quickly to feature releases
- Background in automotive dealership operations or industry-specific software (DMS, CRM, point-of-sale systems)
- Experience mentoring or coaching junior trainers on delivery excellence and product expertise
Benefits
- Generous stock options
- 100% employer-paid top-of-the-line medical, dental and vision coverage
- Unlimited PTO
- Parental leave
- Free snacks and beverages
- Opportunities for career growth and development
Company Overview