Note: The job is a remote job and is open to candidates in USA. ModMed is a healthcare technology company providing an AI-enabled, specialty-specific cloud platform for medical practices. The Senior Product Launch Manager owns end-to-end product introductions, coordinates cross-functional go-to-market execution, manages operational dependencies, and ensures launch readiness. The role also leads executive communication, enablement, risk mitigation, KPI analysis, and process standardization for scalable product launches.
Responsibilities
- Drive Launch Outcomes: Act as the primary launch owner for the end-to-end orchestration of product introductions, translating high-level company goals into comprehensive launch strategies and detailed launch plans
- Operational Architect: Master the operational dependencies—including pricing, SKU architecture, legal review, and compliance signoff—to ensure the business is ready to scale the moment the product goes live
- Standardize for Scale: Act as a change agent to evolve and institutionalize standardized processes and tools, driving consistency and efficiency across the entire product portfolio
- Strategic Alignment: Ensure all launch activities are rigorously aligned with both the company's long-term strategic goals and current market demands
- Command the Room: Serve as the primary liaison to senior management, providing high-stakes updates and data-driven presentations that distill complex launch mechanics into clear executive insights
- Cross-Functional Authority: Lead and influence diverse teams across Product, Marketing, Sales, and Customer Success, ensuring every stakeholder is held accountable to their launch commitments
- Enablement Visionary: Partner with Sales and Customer Success leadership to ensure teams are not just informed, but strategically equipped to sell and support new solutions with absolute confidence
- Proactive Problem Solving: Identify potential market or operational risks early, developing robust mitigation strategies to keep launches on track despite high-pressure, high-stress environments
- Data-Driven Evolution: Establish and monitor KPIs to evaluate launch performance, conducting post-mortem analyses to turn data into actionable intelligence for future growth
- AI-Forward Project Leadership: Drive execution excellence using modern project management tools with an AI-forward mindset, leveraging automation and emerging tech to increase launch velocity and accuracy
- Leading from the Front: Demonstrate a "player-coach" mentality, taking active ownership of challenges and setting the standard for a growth mindset and resilience across the launch team
- Commitment to Rigor: Maintain a standard of excellence in documentation and reporting, ensuring that every launch phase is supported by meticulous records that serve as a "single source of truth" for the enterprise
Skills
- Bachelor's degree in Business, Marketing, or equivalent work experience
- 10+ years of experience in product launch, GTM strategy, or product marketing for complex enterprise SaaS software (both organic and white-labeled)
- Strong understanding of end-to-end GTM orchestration and strategic launch ownership
- Proficiency in designing and optimizing cross-functional processes to eliminate operational silos and ensure seamless collaboration
- Proficiency in using modern project management tools (e.g., Asana, Jira, [Monday.com](http://Monday.com)) to drive launch velocity and execution rigor
- Excellent communication skills, both written and verbal, with a proven ability to "command the room" and distill complex launch mechanics into strategic updates for senior executives
- Experience conducting post-launch analysis, including establishing KPIs, analyzing performance data, and translating insights into actionable business improvements
- Familiarity with "leading from the front" in high-pressure environments, managing stakeholders across the organization without direct reporting authority
- Familiarity with using AI as a tool for better efficiency, automation, and data accuracy in the product launch lifecycle
- Commitment to high rigor in documentation, ensuring a meticulous "single source of truth" for all go-to-market activities
- Ability to work Eastern business hours and travel domestically up to 10%
- Strong understanding of the Healthcare technology market, including clinical workflows, regulatory considerations, and provider needs (desired)
Benefits
- Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
- 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
- Generous Paid Time Off and Paid Parental Leave programs
- Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
- Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
- Global presence and in-person collaboration opportunities
- Dog-friendly HQ (US)
- Hybrid office-based roles and remote availability for some roles
- Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters
Company Overview