Note: The job is a remote job and is open to candidates in USA. College Board is a mission-driven organization focused on expanding educational and career opportunities. The Senior Product Analyst will support the PowerFAIDS product team through system and process documentation, user story and backlog preparation, user acceptance testing, quality assurance, and cross-functional collaboration. The role also provides backup support for product leads and applies financial aid and Title IV expertise to product development and delivery.
Responsibilities
- Lead efforts to document existing system functionality, workflows, and business rules
- Create and maintain comprehensive internal documentation for both existing and new features, including process maps, data flows, and configuration details
- Collaborate with product leads, engineers, and subject matter experts to ensure documentation is accurate, up to date, and aligned with product releases
- Serve as the central point of reference for product documentation, ensuring that institutional knowledge is captured and accessible across teams
- Draft high-quality user stories and acceptance criteria based on product requirements and stakeholder input
- Support product leads in preparing and maintaining organized, prioritized backlogs
- Participate in backlog refinement and sprint planning meetings to provide context, clarify requirements, and ensure alignment
- Track story progress and collaborate with teams to ensure completion and accuracy
- Perform User Acceptance Testing (UAT) for product releases to validate functionality and user experience
- Document test cases, report issues, and follow up on defect resolution
- Partner with QA and product leads to ensure high-quality product delivery
- Serve as a backup for product leads, ensuring continuity during absences or high-volume periods
- Take detailed notes during customer meetings, feedback sessions, and demonstrations, and synthesize insights to inform product requirements and priorities
Skills
- Bachelor's degree or equivalent required
- 4-6 years of experience and a track record of success in a combination of financial aid administration, in depth knowledge of Title IV regulations, Financial Aid Management System implementation, customization, configuration or testing, **and** **PowerFAIDS****experience** (required)
- Ability to perform Title IV research and interpret the results to implement policy using resources such the Federal Student Aid Handbook, Dear Colleague Letters, etc
- Experience designing and documenting processes in the form of flow charts or procedure documents
- Excellent verbal communication skills
- Demonstrated skills in writing, editing, and grammar
- Ability to complete complex tasks on short deadlines and in a fast-past environment
- A passion for expanding educational and career opportunities and mission-driven work
- Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively
- Clear and concise communication skills, written and verbal
- A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input
- A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking
- A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success
- Authorization to work in the United States
- Not required but a differentiator: Experience reading/writing SQL, basic understanding of how APIs work, and knowledge of how database joins impact report writing
Benefits
- This is a remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office).
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