Note: The job is a remote job and is open to candidates in USA. Xceedance provides strategic operations support, technology, and data services to insurance organizations worldwide. The company is seeking a Senior Process Excellence Consultant to design target operating models, prioritize technology and transformation investments, and lead process excellence initiatives across P&C insurance functions. The role translates business and technology needs into measurable business outcomes while advising senior stakeholders and building continuous improvement capabilities.
Responsibilities
- Own the design of target operating models (TOMs) for P&C functions — Underwriting, Claims, Policy Servicing and Distribution
- Define how people, process, data and technology fit together in a future-state model that is AI-ready and continuously improving
- Translate the carrier’s strategic ambitions into a sequenced, fundable transformation roadmap with clear value milestones
- Act as the primary decision-maker on which process improvement or technology opportunities move forward — and which do not
- Bridge the gap between technology teams and business stakeholders: translate business pain points into technology requirements and technology possibilities into business cases
- Evaluate and prioritize the technology portfolio (automation, AI, digital platforms) against commercial P&C-specific ROI criteria including loss ratio impact, expense ratio reduction and NPS uplift
- Define investment thresholds, success metrics and value realization checkpoints before committing technology resources
- Challenge and stress-test business cases from both the process and technology lens to prevent misaligned spend
- Process optimization and re-engineering skills – awareness applying Lean, Six Sigma and hypothesis-driven problem-solving
- Apply deep domain expertise across the full P&C value chain:
- Claims: leakage management, reserving accuracy, STP rates, litigation triage
- Underwriting: exposure data quality, submission flow, loss run analysis, appetite alignment
- Policy Servicing: endorsement turnaround, rework drivers, handoff points, straight-through processing
- Distribution: broker experience, quote-to-bind ratios, pipeline management
- Lead detailed diagnostic engagements to identify root causes of performance gaps
- Design and implement scalable solutions that survive the transition from pilot to enterprise-wide adoption
- Translate operational improvements into executive-level financial and strategic impact leveraging domain knowledge: combined ratio, loss ratio, expense ratio, cycle time and customer retention
- Build and govern value-realization frameworks that track whether transformation initiatives are delivering promised ROI — and course-correct when they are not
- Define and track the right KPIs, SLAs and productivity metrics across underwriting, claims and operations
- Own executive narratives and board-level reporting for transformation programs
- Act as a trusted strategic advisor to C-suite, business unit heads and technology leaders across the carrier organization
- Run governance cadences with clear ownership, action tracking and accountability — ensuring transformation does not stall in committee
- Facilitate alignment between technology and business teams, resolving prioritization conflicts with data and structured reasoning
- Represent transformation roadmap to external partners, brokers where required
- Institutionalize a CI culture (Lean, Kaizen, process excellence) across P&C operating functions
- Coach and upskill business and technology teams on the ‘translator’ mindset — ensuring neither side stays in its own lane
- Identify and scale automation, AI-assisted underwriting, intelligent claims processing and digital distribution capabilities
- Build internal capability so that transformation is self-sustaining, not consultant dependent
Skills
- 8+ years in consulting, transformation or performance excellence roles
- Demonstrable expertise across at least two of: Claims Operations, Commercial Underwriting, Policy Servicing, or Distribution
- Proven track record of designing target operating models and leading end-to-end transformation programs to measurable outcomes
- Experience owning the technology prioritization and ROI decision-making process, not just participating in it
- Comfortable presenting to and influencing C-suite and Board-level stakeholders
- Strong grip on Excel, Power BI, Tableau or equivalent for performance dashboarding
- Process mapping tools (Visio, Miro, Lucidchart or similar)
- Preferred: Minimum 5 years of hands-on experience in P&C Insurance — either within a carrier, Lloyd's/London Market, or a specialist insurance consultancy
- Experience working at the intersection of technology and business in an insurance context (digital transformation, Insurtech, AI/ML implementation, core systems replacement)
- Lean / Six Sigma Green or Black Belt, or equivalent structured problem-solving certification
- Exposure to intelligent automation (RPA, IDP, AI-assisted underwriting or claims) and ability to separate genuine value from vendor hype
- Background in management consulting (MBB, Big 4, or specialist insurance advisory)
- Familiarity with P&C core systems (Guidewire, Duck Creek, Majesco or equivalent) is a meaningful advantage
Benefits
- Remote work in the United States, with preference for CST or EST
- A collaborative, entrepreneurial environment where your ideas drive change
- Opportunities to work with cutting-edge technologies and a worldwide network of insurance experts
- A culture rooted in teamwork, integrity, continuous learning, and client success
- Career development opportunities for a well-rounded development throughout your journey with us
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