Note: The job is a remote job and is open to candidates in USA. Ellucian provides AI-powered SaaS solutions and services for higher education institutions, supporting the student lifecycle and institutional operations. The Senior Platform Solutions Consultant serves as a trusted technical advisor during customer SaaS implementations, guiding solution design across APIs, integrations, data flows, and custom requirements while coordinating technical delivery toward successful go-live.
Responsibilities
- Serve as a trusted technical advisor throughout customer SaaS implementations, helping customers understand technical options, make informed decisions, and successfully navigate their transition to Ellucian SaaS
- Guide technical solution design across APIs, integrations, data flows, and custom solutions, ensuring customer requirements are translated into practical, scalable approaches within the Ellucian SaaS environment
- Lead technical discovery and conversations with customer and Ellucian teams to understand existing environments, requirements, constraints, dependencies, and desired outcomes
- Translate complex technical challenges into actionable plans, helping customers understand priorities, dependencies, risks, decisions, and actions required to move implementation work forward
- Drive technical delivery and implementation readiness by tracking progress against technical plans, identifying potential delays or roadblocks, and coordinating the right resources to keep projects moving toward key milestones and go-live
- Influence decisions and create alignment across technical and business stakeholders, communicating complex technical concepts in a way that enables informed decision-making
- Identify and resolve technical risks and roadblocks, bringing together customer teams, developers, implementation resources, and internal Ellucian experts to develop practical solutions
- Help customers maximize their investment in Ellucian solutions by connecting their technical requirements and business objectives to available platform capabilities, tools, and solutions
Skills
- Significant software development and technical implementation experience, ideally 5+ years, with hands-on experience designing, developing, integrating, or implementing modern software solutions
- Strong hands-on knowledge of APIs, system integrations, data flows, and modern application development, with the technical depth to understand complex customer environments and recommend practical solutions
- Experience working with SaaS and/or cloud-based solutions, including an understanding of modern integration patterns, technical architecture, and implementation and delivery principles
- Experience participating in or leading complex software implementations, SaaS migrations, platform implementations, or other customer technology initiatives involving multiple systems, dependencies, and stakeholders
- The ability to move between technical depth and consultative leadership — understanding the technology while also helping customers evaluate options, make decisions, and move work forward
- Strong technical problem-solving skills, with the ability to analyze complex environments, navigate ambiguity, identify risks and dependencies, and develop actionable solutions
- Strong customer-facing communication and consulting skills, with the ability to lead technical conversations, explain complex concepts clearly, navigate challenging discussions, and influence both technical and business stakeholders
- Demonstrated ability to coordinate across multiple teams and stakeholders to resolve issues, maintain alignment, and drive successful implementation outcomes
- A customer-first mindset with the interpersonal skills to build credibility and trusted relationships with customers and internal partners
- Experience with JavaScript and/or React or similar modern development technologies
- Experience working in enterprise SaaS, ERP, higher education technology, or another complex enterprise software environment
- Experience consulting with customers through cloud or SaaS transformation and migration initiatives
- Familiarity with higher education technology, student information systems, ERP platforms, or Ellucian solutions
Benefits
- Comprehensive health coverage: medical, dental, and vision
- Flexible time off
- Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
- 401k w/ match & BrightPlan - to help you save for the future
- Parental Leave
- 5 charitable days to support the community that supports us
- Telemedicine
- Wellness
- Headspace Care (mental health)
- Wellbeats (virtual fitness classes)
- RethinkCare & Wellthy– caregiver support
- Diversity and inclusion programs which provide access to internal employee resource groups
- Employee referral bonuses to encourage the addition of great new people to the team
- Education Assistance Program
- Professional development opportunities
- LinkedIn Learning
Company Overview
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