Note: The job is a remote job and is open to candidates in USA. Flexential is a company focused on building and operating IT platforms. The Senior Platform Engineer role involves hands-on engineering responsibilities across infrastructure, automation, and application layers, with a focus on developing resilient and secure platforms.
Responsibilities
- Design, develop and operationally manage automated, resilient, high availability, self-healing, secure platforms with native-AI capabilities for IT needs, serving both internal as well as customer business capabilities
- Develop, and manage the Observability OpenTelemetry Central Backend Stack: Grafana Enterprise, Mimir, Loki, Tempo, and Alertmanager on Kubernetes/RKE2 via Helm and GitLab CI-CD
- Build and manage iaC and CI-CD for automated provisiong and deployment, including Terraform modules for Infra/VM/storage provisioning, Ansible AWX playbooks for OS/App bootstrap, ArgoCD and Helm for Kubernetes configuration
- Develop and manage OpenTelemetry Prometheus scrape profile library including SNMP exporters, REST API exporters, and cloud provider exporters (CloudWatch, Azure Monitor, GCP) for multiple device classes
- Develop AIOps capabilities on platforms for e.g Observability use-cases: anomaly detection integrations, event correlation rules in Alertmanager, and synthetic monitoring patterns to reduce alert noise
- Configure and maintain Zabbix auto-discovery: network range scanning, device classification, and Prometheus service discovery integration
- Build and harden Edge Stack deployments (Prometheus + OTel collector) per data center site using GitOps templates
- Integrate Alertmanager with ServiceNow: webhook routing, ticket enrichment, auto-close logic, and escalation policy configuration
- Maintain platform security: Conjur/CyberArk secret injection at runtime, mTLS between stack components, RBAC in Grafana Enterprise
- Author and maintain Grafana dashboards in JSON/GitLab — facility overview, network health, RED metrics, application telemetry
- Mentor mid-level engineers, lead code reviews, and establish engineering standards for the team
- Represent platform engineering in cross-functional architecture reviews and executive-level program updates
- Perform other duties as required and assigned
Skills
- 5+ years in a production environment
- Kubernetes (RKE2/k3s)
- Helm chart deployment
- System services
- Docker/container
- 4+ years: Grafana, Mimir, Loki, Tempo configuration, tuning, dash-boarding and production operations
- Prometheus required
- 5+ years
- Automation scripts
- Exporter development
- GitLab pipeline scripting
- REST API integrations
- 5+ years
- GitLab CI/CD pipeline authoring
- Terraform and Ansible as primary IaC tools
- ArgoCD or Flux preferred
- 2+ years
- Alertmanager rule authoring
- Anomaly detection integration
- Event correlation
- Noise reduction techniques
- 5+ years
- Linux administration
- VMware vCenter/VCF experience
- Netapp storage management
- Network fundamentals (SNMP, TCP/IP)
- 2+ years
- CyberArk/Conjur, HashiCorp Vault, or equivalent
- Runtime secret injection patterns
- Minimal travel may be required
- Experience and/or knowledge of ITSM processes and workflow automation e.g. Incident & Response Mgmt (IRM), Release mgmt., ServiceNow ITSM integration, alert routing, escalation policy design, SLA-driven on-call workflows
- Hands-on experience or working knowledge of Boomi integrations PaaS(iPaaS) technologies
- Experience working with BAS / BMS systems in a Datacenter / OT environment
- Hands-on experience working with AWS products in a Well-architected Framework and multi-account model to develop various compute, storage, network iaaS and PaaS services for IT applications
Benefits
- Medical, Telehealth, Dental and Vision
- 401(k)
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- Life and AD&D
- Short Term and Long-Term disability
- Flex Paid Time Off (PTO)
- Leave of Absence
- Employee Assistance Program
- Wellness Program
- Rewards and Recognition Program
Company Overview