Note: The job is a remote job and is open to candidates in USA. Help at Home is the nation’s leading provider of high-quality home care services, supporting clients in living independently, safely, and with dignity. The Senior Operations Manager will oversee multi-branch operations across Georgia, connecting operational performance with revenue cycle processes while driving financial performance, compliance, quality care delivery, workforce planning, and operational excellence.
Responsibilities
- Lead KPI and financial performance to support the region in close alignment to finance, central operations, market leaders and growth leaders
- Work closely with the central operations team to ensure operational excellence, streamline processes, and allocate resources effectively
- Collaborate with central operations on service delivery and provides feedback to drive efficiency and productivity
- Work closely with financial business partner to ensure forecasting, monthly/quarterly financial reviews and expense planning is aligned with expectations
- Direct ownership of market level operations that support strategic and tactical execution in the field to ensure company goals and objectives are fulfilled
- Support of market level workforce management and planning to ensure appropriate staffing and support for caregivers and clients, including operational efficiency initiatives
- Support market level vendor relationship management, including centralized vendor operations, expense management and ongoing business reviews
- Work in conjunction with other Directors of Market Operations for consistency and effective implementation
- Work effectively with other departments across the Field Support Center (corporate) in support of effective field operations to achieve growth targets
- Support of short-term and long-term business planning efforts including metrics, measurements, key performance indicators and reports
- Provide insight to management related to projects, budgets, and operations
- May manage people depending on the market and organization model
- This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above
Skills
- Proven ability to work across a matrix and multi-site environment
- Collaborative style as a thought partner who works productively with the leadership team
- Strong organizational skills, attention to detail, ability to prioritize and meet deadlines in fast paced environment
- Excellent oral and written communication skills
- Critical thinking and ability to support strategic transformation activities
- Exhibition of the highest ethical standards while demonstrating accountability and ownership
- Bachelor's degree in business or related field required
- Proven track record with a minimum of 7 years of experience in operations
- Experience supporting senior management including thought leadership and support
- Process improvement experience supporting the development, review, and revision of processes and policies as needed
- Sedentary – ability to remain in a stationary position for extended periods of time
- Ability to communicate effectively and clearly with others to exchange information
- Monthly or quarterly travel required
- Master's degree preferred
- Experience in homecare, healthcare, healthcare services and/or private equity ownership preferred
Benefits
- Comprehensive medical, dental, and vision coverage
- 401(k) retirement plan
- Paid time off and holidays
- Employee assistance programs and wellness initiatives
- Flexible options to support a balanced life
- This is a remote-based role
Company Overview