Note: The job is a remote job and is open to candidates in USA. Optain is transforming healthcare through AI-enabled ophthalmic diagnostics and teleophthalmology. The Senior Operations Manager will own US customer operations, including camera logistics and servicing, commercial contract execution, process development, and workflow automation to support scalable growth.
Responsibilities
- Own camera ordering, inventory management, and fulfillment -- manage the relationship with our factory, maintain accurate inventory, and ensure new customers receive and activate cameras in step with our sales momentum
- Stand up and run US camera servicing operations, including returns, repairs, and warranty coordination
- Own end-to-end contract execution for US commercial agreements -- work with the sales team on commercial terms, draft and redline customer contracts, and drive them through to execution
- Build and maintain the contract lifecycle process, including workflow tooling, signing authority routing, and playbooks that make future contracting faster and more repeatable
- Manage legacy contract obligations inherited from an acquired business and support ongoing compliance with existing customer agreements
- Draft internal policies and SOPs to close operational gaps as the company grows
- Identify and implement automation opportunities across customer ops workflows -- the goal is a function that scales without adding headcount linearly
Skills
- 4-7 years of experience in business or operations roles, with direct exposure to hardware logistics, customer contract management, or both
- A systems thinker who doesn't just execute tasks but asks how to make the next iteration easier and more scalable
- Exceptional written communication and attention to detail
- Someone who takes ownership seriously, communicates proactively, and is comfortable operating with limited structure -- you will often be defining the process, not following one
- US-based, comfortable with remote work and occasional travel for team offsites and customer engagements
- Startup experience strongly preferred -- you have worked in a Series A or B environment and are comfortable operating without a defined playbook
- Prior experience in management consulting or investment banking is a plus -- we value the analytical rigor and work product standards that come with it
- Experience in a regulated industry is a strong plus; medical device, IVD, or health tech with a hardware component is ideal
- Comfortable using AI tools in day-to-day work; experience building or automating workflows with AI tooling is a strong plus
Benefits
- Performance-based bonus
- Chance to earn upside
- Top-tier health, vision, dental, and commuter benefits
- Generous monthly health and wellness reimbursement
- Remote, US-based position
- World-leading mentors who can act as a support network and sounding board throughout your entrepreneurial journey
Company Overview