Note: The job is a remote job and is open to candidates in USA. Black Mountain Dynamics is seeking a Senior Network Operations Engineer to support a global enterprise network for an autonomous-mobility client as a full-time embedded contractor. The role focuses on monitoring, troubleshooting, incident response, multi-vendor network support, deployment stabilization, change execution, and continuous improvement of operational documentation and monitoring.
Responsibilities
- Alert triage: Monitor Data Dog dashboards and other network monitoring tools continuously; investigate alerts as they fire and determine root cause before they become incidents
- Proactive health checks: Regularly review network health, performance graphs, and capacity trends; catch and resolve degradations before they impact users
- Dashboard & alert tuning: Build and refine Data Dog dashboards, alerts, and monitors to improve signal quality and cut down on noise
- Hands-on troubleshooting: Diagnose and resolve NOC problems directly — from firewall policy issues to wireless connectivity failures to circuit outages — using CLI, vendor controllers, and monitoring data
- Ticket ownership: Work incidents and requests end-to-end in ServiceNow, from initial triage through resolution and closure, keeping tickets updated with clear technical notes
- Major incident participation: Join the technical bridge on P1/P0 disruptions, execute diagnostic and remediation steps, and help drive the issue to resolution
- Escalation: Recognize when to escalate to vendors, carriers, or senior engineers, and manage that communication until the issue is resolved
- Palo Alto Networks: Troubleshoot, and maintain visibility on Palo Alto Networks firewalls with Strata — policy changes, VPN issues, routing, and security-rule troubleshooting
- Ruckus R1 wireless: Support and troubleshoot the Ruckus R1 wireless environment, including AP connectivity, RF issues, and controller configuration
- Multi-vendor troubleshooting: Work hands-on across switches, routers, firewalls, and wireless controllers from multiple vendors to isolate and fix problems at the CLI or via cloud-managed controllers
- High-bandwidth pipelines: Troubleshoot and maintain high-performance pipelines supporting massive data ingress/egress (such as local vehicle/fleet data offloading), resolving bottlenecks as they arise
- Critical environments: Provide hands-on network support in critical facilities (e.g., automated data centers, localized data-ingress hubs, and fleet maintenance facilities), accounting for the power, cooling, and structured-cabling constraints that affect network operations there
- Hypercare execution: Actively monitor and stabilize newly deployed infrastructure during hypercare and site/network acceptance phase, resolving anomalies as they surface
- MOP execution: Execute Methods of Procedure (MOPs) for installing, staging, and upgrading firewalls, core switches, wireless access points, and UPS systems, following change windows precisely
- Change tickets: Submit and execute changes through ServiceNow change management, documenting steps taken and results
- Runbook contribution: Use and continuously improve the team’s runbooks, configuration baselines, and troubleshooting playbooks based on what you learn solving real problems
Skills
- 4+ years of hands-on network engineering or NOC engineering experience in a high-availability enterprise environment
- Strong hands-on experience configuring and troubleshooting multi-vendor network devices via CLI and cloud-managed controllers, including Palo Alto Networks firewalls and Ruckus wireless (R1 preferred)
- Working proficiency with Data Dog or a comparable network/infrastructure monitoring and alerting platform — building dashboards, tuning alerts, and using telemetry to drive troubleshooting
- Practical experience working tickets, changes, and problems in ServiceNow or a comparable ITSM platform
- Demonstrated ability to independently diagnose and resolve complex network issues under time pressure
- Clear written communication for ticket notes, incident updates, and shift handoffs
- Familiarity with scripting or automation (e.g., Python, Ansible) to speed up troubleshooting and reduce repetitive work
- Working knowledge of BGP peering, OSPF, EVPN-VXLAN, and stateful firewall policy
- Experience operating in data center, fleet, mission-critical, or autonomous / high-technology environments
- Experience delivering operations as an embedded contractor or through an MSP relationship
- B.S. in Computer Engineering, Electrical Engineering, Computer Science, or equivalent practical experience. Certifications such as PCNSA/PCNSE, CCNA/CCNP, CWNA, or ITIL Foundation are a strong plus
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