Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. They are seeking a highly motivated technical leader to guide the Network Engineering and Operations team in delivering scalable, automated, and cloud-ready networking solutions while fostering a culture of continuous improvement.
Responsibilities
- Partner with cross-functional stakeholders to design and deliver next-generation data center fabric architectures, leveraging technologies such as VXLAN, Cisco Nexus Dashboard, Kubernetes, and AI/ML-enabled networking
- Provide technical leadership and mentorship to a team of engineers, strengthening troubleshooting capabilities, operational rigor, and adoption of network engineering best practices
- Drive automation strategy and execution using Ansible, Terraform, and CI/CD pipelines, including the design, deployment, and continuous improvement of automation for high-impact operational and reliability use cases
- Own and support all operational aspects of network security infrastructure, including operating system maintenance, vulnerability management, capacity planning, lifecycle management, and certificate administration
- Track and manage projects, processes, and technology initiatives across the team, ensuring alignment, visibility, and timely execution
- Analyze historical network incidents to identify systemic issues, perform root cause analysis, and implement automated remediation to prevent recurrence
- Lead the review, analysis, and execution of network change requests within the data center fabric domain, ensuring adherence to change management and risk mitigation standards
- Develop and report operational and performance metrics using observability platforms such as Prometheus, Grafana, and ELK to drive data-informed decisions
- Manage and operate data center fabric services across hybrid and multi-cloud environments, including on-premises infrastructure, Google Cloud Platform (GCP), and Amazon Web Services (AWS)
- Participate in incident response activities, providing technical leadership during outages and leading post-incident root cause analysis and corrective action planning
- Foster a culture of continuous improvement by enabling team members to proactively enhance processes, tooling, and operational maturity
- Lead the introduction of new processes and automation capabilities that improve scalability, reliability, and operational efficiency
- Maintain strong operational focus on data center fabric technologies while coordinating cross-team efforts with network security and load balancing functions to ensure end-to-end service reliability
Skills
- Bachelor's degree in computer science or a related technical field preferred, or equivalent practical experience
- Proven technical expertise in fast-paced, dynamic, production environments supporting mission-critical infrastructure
- Extensive hands-on experience and advanced troubleshooting capabilities with data center fabric and software-defined networking (SDN) technologies, including VXLAN, NX-OS, OpenStack Neutron, Calico (Kubernetes), and enterprise routing and switching
- 8+ years of experience in technology roles, including 3+ years serving as a technical subject matter expert
- Strong understanding of, with hands-on experience with dynamic routing protocols, particularly BGP
- Demonstrated experience developing root cause analyses and implementing error prevention and corrective action procedures
- Experience defining, measuring, and reporting site reliability using SLI/SLO metrics
- Proven experience designing, implementing, or operating large-scale data centers and complex infrastructure environments
- Hands-on knowledge and operational experience with Cisco Nexus, F5, and Palo Alto platforms
- Experience managing and operating public cloud networking environments; Google Cloud Platform (GCP) and AWS experience preferred
- Strong experience with incident response, change management, and operational governance practices
- Demonstrated project management skills with the ability to manage multiple initiatives in parallel
- Excellent communication skills, with the ability to clearly represent technical domains and team outcomes to senior leadership
- Proven experience automating infrastructure processes and deployments
- Demonstrated ability to drive and scale a culture of automation across engineering and operations teams
- Experience managing and operating public cloud networking environments; Google Cloud Platform (GCP) and AWS experience preferred
Benefits
- Annual performance bonus
- Stock
- Other applicable incentive compensation plans
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- Short & Long-Term Disability
- Basic Life Insurance
- 401k saving plan with employer matching
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan
- Paid Time Off
- Company paid holidays
- Paid volunteer hours
- 12 weeks paid parental leave
Company Overview
Company H1B Sponsorship