Note: The job is a remote job and is open to candidates in USA. Puffy is seeking an Estate Operations Director to oversee an international residential portfolio on behalf of a Forbes Council CEO. The role involves managing property and asset oversight, leading high-performing teams, and ensuring operational excellence across multiple locations.
Responsibilities
- People. One consistent service standard, live across every property — delivered by household teams of drivers , chefs , housemaids , property maintenance crews , and gardeners , whom you lead and develop directly, with full accountability for scheduling, performance, and all employment decisions, run without day-to-day direction from the principal
- Property and Assets. A portfolio that runs without surprises — no asset or service failure reaches the principal — and a standardised House Manual and SOP system built so the next property onboards with zero disruption
- Vendors and Budgets. A vendor portfolio renegotiated to clear cost-discipline targets, with single-point accountability for providers, contracts, and spend
- Primary — Operational truth across a remote portfolio: Full visibility into an international residential portfolio, managed remotely with minimal travel. Design and operate the verification, reporting, and escalation systems that surface what routine reports do not — so that no asset failure, service lapse, or operational risk reaches the principal
- Secondary — A standard that holds independently of any individual: One service standard, codified into portable systems — verification cadences, escalation triggers, coverage models, and onboarding frameworks — so that quality holds across properties, jurisdictions, and staff turnover, and each new property enters the framework with zero disruption
Skills
- Five or more years in private residential management, luxury hospitality operations, or a comparable high-service environment
- Experience leading and developing teams of ten or more
- Direct accountability for people operations, including scheduling, performance management, and employment decisions
- Working fluently with AI tools in a professional setting
- Oversight of multiple properties across more than one country
- Experience working with or supporting high-net-worth principals
- Track record of building operational systems from scratch
- Strong vendor management and budget discipline
- Fluent in English. Additional languages are a plus
- Formal credentials in hospitality or residential management from a recognised institution
- Experience in onboarding new properties into an established operational framework
- Familiarity with property automation and smart home technology
Benefits
- Comprehensive benefits
Company Overview