Note: The job is a remote job and is open to candidates in USA. Cayuse Holdings is an information technology company seeking a Senior Network and Computer Systems Administrator. The role involves performing administrative, reporting, design, and maintenance tasks on various platforms, requiring knowledge of server operating systems, network concepts, and monitoring software.
Responsibilities
- Maintain Server Operating Systems (Windows Server 2022 and Red Hat Enterprise Linux 8 and 9) running on physical and VM platforms
- Install, Upgrade, and Maintain Monitoring Application Software running on a variety of Operating Systems
- A solid understanding of monitoring Server Operating Systems(Windows Server, RHEL)
- A solid understanding of WAN Concepts and Data Circuits (T1’s, MPLS, VPN and Enterprise VPN, Ethernet, Fiber, etc)
- A solid understanding of network devices and their function (Routers, Switches, Access Points, Firewalls)
- Ability to communicate complex technical subjects to non-technical customers
- Follow agreed processes and procedures for providing solutions to customer requests or issues
- Maintain call quality standards at the level set to meet customer expectations including adherence to work schedules and standards
- Deliver customer communication to the appropriate level of understanding to ensure a successful outcome
- Document policies, procedures and issues in ticketing system as well as in internal knowledge base
- Ability to analyze and make recommendations to better assess, assist and meet the needs of internal clients
- Ability to work independently as well as part of a team as required
- Demonstrate strong client relationship skills
- Willingness to work on a rotating On Call Schedule
- Other duties as assigned
Skills
- BA/BS Degree and 5 years or more of experience
- Master's and three (3) years or more experience
- PhD and 0 years related experience
- Current DoD 8570 IA Baseline Certification, IAT Level II (example: Security+ CE)
- Must obtain appropriate DOD 8570 IA Computing Environment Certification within 6 months of employment
- Interim Secret Clearance required prior to start
- Experience using Remedy or a similar ticketing system
- Demonstrated professional experience with Windows Server 2012; Windows Server 2016
- Demonstrated experience with VMware
- Understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, DFS and the ability to maintain other Windows core services
- Comprehension of NTFS file share permissions
- Fundamental understanding of authentication mechanisms such as Kerberos and LDAP
- Basic networking experience (TCP/IP, routing, SSH, OpenVPN)
- Install, Upgrade, Maintain, and provide training/documentation for a suite of Monitoring Tools including but not limited to: Microsoft System Center Operations Manager (SCOM), Broadcom DX NetOps Spectrum, Broadcom DX NetOps Network Flow Analysis, Broadcom DX NetOps Performance Manager, Dynatrace (Upcoming), Nexthink (Upcoming)
- Familiarity with Cisco IOS, Networking Config Files, Concepts and Hardware
- MS PowerShell
- SNMP v3 Traps and Polling
- Bandwidth Analysis
- Advanced Microsoft Excel skills for Monthly Reporting
- Advanced System and Network Troubleshooting Skills
- SQL and MySQL
- Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment
- Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner
- Exceptional verbal and written communication skills
- Excellent organizational, analytical, and problem-solving skills with high-level attention to detail
- Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner
- Must be self-motivated and able to work well independently as well as on a multi-functional team
- Ability to handle sensitive and confidential information appropriately
- Proficient in MS Office, Word, Outlook, PowerPoint, and Excel
- Knowledge of PowerShell scripting a plus
- Cisco Telephony / Router Solutions
- Prior USACE/ACE-IT experience
- Experience supporting Office 365
- Experience working in a DOD environment
Benefits
- Medical, Dental and Vision Insurance; Wellness Program
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability options
- Basic Life and AD&D Insurance (Company Provided)
- Voluntary Life and AD&D options
- 401(k) Retirement Savings Plan with matching after one year
- Paid Time Off
Company Overview