Note: The job is a remote job and is open to candidates in USA. ServiceTitan is seeking a Senior Manager to build and lead its enterprise workforce planning discipline within People Operations. The role will develop forecasting, headcount, capacity, and scenario-planning models; redesign planning processes; manage workforce planning data infrastructure and reporting; and provide executive-ready strategic recommendations.
Responsibilities
- Build and lead ServiceTitan's enterprise workforce planning capability, defining the long-term vision, roadmap, and operating model in partnership with FP&A, HR leadership, Talent Acquisition and business stakeholders
- Partner directly with FP&A to build demand forecasting, headcount, and scenario-planning models that connect workforce decisions to cost, capacity, and business outcomes - bringing rigor and technical structure to what has historically been a manual, spreadsheet-driven process
- Diagnose and redesign the messy, cross-functional processes behind workforce and headcount planning - data collection, forecasting cadence, approval workflows - turning ambiguous or broken processes into scalable systems
- Own and evolve the data infrastructure, tools, and reporting that power workforce planning, including building pipelines/dashboards that give leadership self-serve visibility into headcount and capacity
- Influence senior stakeholders across Finance, HR, and business teams to adopt new models, frameworks, and ways of working — without relying on direct authority
- Prepare and deliver executive-ready analysis and recommendations on workforce strategy, translating complex data into a clear narrative for senior leadership
- Partner closely with Finance/FP&A on headcount governance, budget cycles, and long-term workforce cost planning
Skills
- 6+ years of experience in FP&A, business/data analytics, management consulting, or a similarly quantitative strategy role — workforce planning experience is a plus but not required
- Strong technical/data skills: advanced Excel and financial modeling required
- Demonstrated experience building forecasting, capacity, or scenario models from scratch, often with incomplete or messy data
- Track record of identifying and fixing broken or manual processes — building scalable, repeatable systems in their place
- Strong influencing skills: comfortable driving change and building buy-in across Finance, HR, and business leaders without formal authority over them
- Comfortable operating at both a strategic and hands-on level — able to build the model yourself and brief senior leaders on what it means
- Strong executive presence and communication skills; able to turn complex data into a clear, actionable narrative
- Ability to thrive in ambiguity in a fast-paced, high-growth environment
- Bachelor's degree in a quantitative, business, finance, or related field, or equivalent experience
- SQL and BI tools (Tableau, Power BI, Looker) strongly preferred
Benefits
- Flexible time off with ample learning and development opportunities
- Comprehensive onboarding program
- Leadership training for Titans at all levels
- Other learning and development programs and events
- Annual bonus
- Equity
- Bonusly rewards
- Peer-nominated awards
- Company-paid medical, dental, and vision coverage, with 100% employer-paid options and 90% coverage for dependents
- FSA and HSA
- 401k match
- Telehealth options, including memberships to One Medical
- Parental leave and support
- Up to $20k in fertility services, including IUI and IVF
- Surrogacy reimbursement
- Adoption reimbursement
- On-demand maternity support through Maven Maternity
- Free breast milk shipping through Maven Milk
- Pet insurance
- Legal advisory services
- Financial planning tools
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