Note: The job is a remote job and is open to candidates in USA. Yelp is a leader in connecting people with great local businesses, seeking an experienced Senior Manager to lead their Solutions Engineering team. This role involves managing a team while engaging in technical scoping, product collaboration, and systems design, overseeing the full lifecycle of API client enablement.
Responsibilities
- Lead, mentor, and develop a team of Solutions Engineers with product specializations spanning Ads, Leads, CAPI, and Reporting APIs — owning capacity planning, support rotations, and professional growth
- Serve as the senior technical escalation point for complex or ambiguous integration scoping, determining what's SE-supportable versus what requires engineering involvement
- Stay hands-on as a working manager: provide overflow support during high-volume periods, troubleshoot integration issues alongside the team, and maintain credibility as a technical resource
- Partner with Product and Engineering on feature prioritization and roadmap decisions, authoring proposals informed by field-level integration friction and client feedback
- Own the end-to-end SE engagement model: how account teams request support, how clients onboard, how work is tracked and routed across the team
- Design and maintain automation systems that scale the team's leverage — AI-powered task assignment, intelligent knowledge bots, and cross-platform sync between communication and project management tools
- Maintain the team's canonical SOP library: configuration guides, troubleshooting playbooks, onboarding templates, and pacing references
- Identify and implement self-serve patterns that reduce manual SE involvement without sacrificing client experience or integration quality
- Represent the voice of the external developer in internal product discussions, translating recurring technical challenges into actionable roadmap input
Skills
- 8+ years of relevant experience in Solutions Engineering, Sales Engineering, Technical Account Management, or a similar client-facing technical role with direct API/integration experience
- 5+ years managing or leading a technical team in a player-coach capacity — you're comfortable context-switching between 1:1s and live debugging sessions
- Deep working knowledge of RESTful APIs, OAuth 2.0 / API key authentication, webhooks, and event-driven data architectures
- Demonstrated ability to operate at the intersection of sales and engineering — you can scope a deal and debug a payload in the same conversation
- A track record of building process, documentation, and tooling from scratch in ambiguous, fast-moving environments where no playbook existed
- Strong written communication: you can produce client-facing technical documentation, internal SOPs, and cross-functional proposals with equal clarity
- A proactive, systems-oriented mindset — you'd rather build an automation than add headcount to solve an operational problem
- Experience with advertising, marketing technology, or lead-management APIs (conversion tracking, programmatic campaign management, lead routing, attribution)
- Familiarity with Zapier or other iPaaS platforms and how enterprise clients use them as integration middleware
- Hands-on experience applying AI/LLM tooling to operational workflows — automation agents, knowledge retrieval systems, intelligent routing
- Background supporting channel partners or multi-location business models where one integration serves many end-clients
- Comfort with data analysis
Benefits
- Full medical, vision, and dental
- 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
- Up to 14 weeks of parental leave
- Monthly wellness subsidy
- Work from home reimbursement
- Flexible spending account
- 401(k) retirement savings plan
- Employee stock purchase plan
- You may also be offered a bonus and benefits.
Company Overview
Company H1B Sponsorship