Note: The job is a remote job and is open to candidates in USA. Zscaler is an AI-forward enterprise cybersecurity company providing a cloud-native Zero Trust Exchange platform. The Senior Manager, ServiceNow Platform will lead the architecture, engineering excellence, team development, and AI adoption strategy for the ServiceNow ecosystem. The role focuses on platform governance, rapid Agile delivery, team leadership, automated testing, CI/CD, and source control.
Responsibilities
- Establish and enforce strict out-of-the-box design standards, reusable integration patterns, and platform guardrails to minimize technical debt and ensure zero-disruption platform upgrades
- Define and execute the strategy for adopting modern ServiceNow AI capabilities—including Now Assist, Generative AI, and AI Agents—to automate business processes and reduce operational overhead
- Drive a high-velocity development model utilizing Agile practices, rapid prototyping, and iterative sprint cycles to translate business strategy into fast MVP releases
- Build, direct, and mentor a high-performing team of ServiceNow developers, technical leads, and architects, fostering a culture of continuous learning and accountability
- Modernize engineering practices by expanding Automated Test Framework coverage, establishing CI/CD deployment pipelines, and standardizing source control governance
Skills
- Drive the evaluation, deployment, and scaling of ServiceNow AI capabilities, including Now Assist, AI Agents, Virtual Agent, and predictive workflows
- 10+ years of hands-on ServiceNow architecture and development experience, with deep proficiency in JavaScript, APIs, IntegrationHub, and core platform suites
- 3+ years managing direct reports, including developers, architects, and QA engineers, with a proven track record of establishing engineering quality standards
- Demonstrated experience driving modern engineering practices such as source control, CI/CD pipelines, automated testing, and developer productivity standards
- Strong stakeholder management skills with a bias toward action, translating business strategy into rapid MVP releases while managing technical debt
- Deep expertise in designing modular, scalable systems while favoring out-of-the-box functionality over custom code to ensure seamless platform upgrades
- Proven ability to accelerate release velocity using Agile methodologies, automated testing frameworks, and CI/CD pipelines
- Hands-on experience or clear architectural strategy for implementing ServiceNow Now Assist, LLM integrations, AI Agents, or intelligent workflow automation
Benefits
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks
- Hybrid or remote work arrangement in San Jose, CA
Company Overview
Company H1B Sponsorship