Note: The job is a remote job and is open to candidates in USA. Smarsh empowers organizations in regulated industries to manage risk and gain intelligence from digital communications. The Senior Manager, Salesforce Platform will lead the in-house Salesforce team, set the platform’s technical direction, and ensure it scales across Sales, Service, and post-sale operations. The role focuses on team leadership, architecture, business partnership, delivery excellence, and platform health.
Responsibilities
- Own Salesforce as a long-term platform, not a collection of features
- Set and maintain a clear vision for: Architecture, Automation patterns, Custom vs standard trade-offs, Ensure Salesforce evolves deliberately as the business grows and changes
- Lead and grow a cross-functional Salesforce team, including: Functional architects / Flow specialists, CPQ specialists, Admins and developers
- Create space for specialists to own their domains while maintaining coherence across the platform
- Establish clear ownership boundaries, decision-making norms, and review practices
- Review designs, Challenge assumptions, Spot architectural risk early
- Trust domain experts, avoid becoming the single point of failure
- Promote consistent patterns across Flows, CPQ, integrations, and data models
- Act (or better still, grow your team members into a position where they can act) as the senior Salesforce partner to: Sales / SalesOps, Global Services, Global Support, Revenue Operations / Finance, Legal
- Translate business strategy into platform priorities
- Push back on short-term fixes that create long-term fragility
- Balance roadmap work with operational stability
- Ensure: Clean deployments and release management, Sensible technical debt management, Strong documentation and knowledge sharing
- Establish metrics for platform health, not just delivery velocity
Skills
- 7+ years working with Salesforce in increasingly senior roles
- Experience leading **in-house Salesforce teams** (not just projects or consultancies)
- Strong working knowledge of: Sales Cloud and Service Cloud, Salesforce automation (Flow-first environments), CPQ concepts and lifecycle impacts (even if not the deepest CPQ expert)
- Experience with CPQ in SaaS or subscription businesses
- Familiarity with, or eagerness to learn, Agentforce, AI-driven service workflows, or advanced Service Cloud features
- Background working closely with Finance, RevOps, or Legal stakeholders
- Salesforce Architect or advanced cloud certifications
- Proven ability to lead senior ICs and specialists
- Comfortable making - and defending - architectural decisions
- Able to balance speed, flexibility, and maintainability
- Knows when to say “not now” and when to invest properly
- You think in systems and trade-offs, not tools
- You value clarity, ownership, and sustainable design
- You respect deep expertise and know how to leverage i
- You care as much about what *not* to build as what to build
Company Overview
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