Note: The job is a remote job and is open to candidates in USA. Parsley Health is rebuilding primary care around root-cause, whole-person medicine through a mostly virtual medical practice and nationwide in-network access. The Senior Manager, Revenue Operations & Analytics will analyze and improve the full revenue engine across growth, care delivery, member engagement, billing, collections, and financial performance, while strengthening forecasting, reporting, and cross-functional decision-making.
Responsibilities
- Own the view of our revenue engine: Connect performance across marketing, sales, member engagement, clinician capacity, visits, billing, collections, and financial results so leaders understand where revenue is growing, slowing, or leaking
- Turn analysis into action: Investigate business questions, identify root causes, recommend what should change, and follow through with the relevant teams. Sometimes the right answer will be a reporting change. Other times it may be a process, forecast, operating assumption, or business decision
- Reconcile conflicting stories: When Marketing, Sales, Clinical, MX, or Finance are seeing different versions of what is happening, dig into the underlying data and help the company get to a shared understanding
- Improve forecasting and planning: Partner with Finance and functional leaders on forecasts across revenue, membership, conversion, clinician capacity, visit volume, retention, and collections. Challenge assumptions when operational data suggests a different outcome
- Own BI and key business metrics: Maintain and improve our dashboards and recurring reporting, establish clear metric definitions and sources of truth, and change reporting processes when they are creating confusion or no longer helping the business make decisions
- Improve growth analytics: Partner closely with our SVP of Marketing and Growth Product Manager to connect acquisition, lead quality, sales conversion, activation, engagement, retention, and downstream revenue
- Connect care delivery and RCM to revenue: Help us understand how clinician capacity, utilization, visits, payer performance, billing, denials, collections, and other revenue cycle factors interact with the rest of the business, including data from our RCM and clinical systems
- Handle practical RevOps and BizOps needs: Own or triage recurring analytical and operational work such as commissions, KPI reporting, ad hoc business analysis, and other cross-functional questions that need a clear owner
- Work directly with the data: Use SQL and our BI environment to investigate questions, validate assumptions, identify data quality issues, and chase down discrepancies before they become business decisions based on bad information
Skills
- 6+ years of experience across Revenue Operations, business operations, revenue strategy, analytics, business intelligence, or a related role
- Experience owning cross-functional business problems rather than only producing analysis or reporting
- Experience using AI tools to accelerate analysis, automation, or operational workflows
- Strong SQL skills and the ability to independently investigate complex datasets
- Experience with revenue forecasting, funnel analysis, operational metrics, or business performance analytics
- Experience translating data into clear recommendations and driving toward a decision or resolution
- Experience defining business metrics and creating consistent sources of truth across teams
- Comfort working with BI tools such as Metabase, Looker, Tableau, Power BI, Mode, or similar platforms
- Enough understanding of data pipelines and modern analytics infrastructure to investigate quality issues and work effectively with technical partners
- Strong communication skills and comfort challenging assumptions with senior leaders
- Strong judgment and curiosity, including knowing when the initial question is not the question the business actually needs answered
- Comfort operating independently in a small, fast-moving company
- Experience in a high-growth, venture-backed technology company
- Experience in healthcare, digital health, healthcare services, or another regulated environment
- Experience with revenue cycle management, healthcare billing, or EMR data
- Experience with subscription, consumer, marketplace, or recurring revenue business models
- Experience using Python or another analytical scripting language
Benefits
- Equity stake for all employees based on role level
- 401(k) + employer matching program
- Hybrid opportunity with remote work and time on site at our NYC HQ
- Complimentary Parsley Health Complete Care membership
- Subsidized medical, dental, and vision insurance plan options
- Generous flexible time off plan
- Annual professional development stipend
- Annual wellness stipend
Company Overview
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