Note: The job is a remote job and is open to candidates in USA. Celerity is a consulting firm specializing in the utilities and energy sectors, helping organizations convert complex data into actionable intelligence and improve operational outcomes. The Senior Manager, Practice Operations will build and manage the operational backbone of the Business Integration Services practice, coordinating delivery, resource capacity, capability development, governance, quality assurance, and people leadership.
Responsibilities
- Own the weekly resource coordination sync and alignment across multiple projects — aligning deployment to project demand, managing capacity constraints, and ensuring no engagement is under-resourced
- Maintain a real-time view of utilization across all active engagements; proactively identify over-allocation, burnout risk, or skill mismatches and resolve before they affect delivery
- Build and maintain the practice's operational cadences: team meetings, delivery check-ins, onboarding sequences, and inter-pillar coordination mechanisms
- Escalate delivery risks that require leadership action; translate ground-level team intelligence into clear, actionable executive signals without filtering out critical information
- Ensure the project teams have the tools, templates, methodologies, and standards they need to deliver consistently across different engagement types and client environments
- Partner with the project teams to define and maintain the practice's methodology: discovery frameworks, requirements standards, stakeholder engagement approaches, and deliverable quality benchmarks
- Build a learning and development calendar for the team that reflects real engagement needs — not generic training — including cross-pillar exposure across all pillars
- Create and maintain a competency framework that provides clear, credible criteria for performance evaluation and career progression, recognizing that most team members are already highly experienced
- Drive/support the development of BIS delivery playbooks, templates, and standards for discovery, change management, testing, cutover, and post-implementation support
- Identify patterns across engagements where capability gaps surface and systematically address them through targeted development rather than reactive support
- Use insights from the quarterly coach roundtable to shape new hire onboarding for incoming cohorts, ensuring lessons from active delivery are embedded into how new team members learn the practice
- Lead structured onboarding for incoming new hires, ensuring they integrate into the practice culture and reach delivery readiness within 60-90 days
- Serve as a direct people manager for the reporting team that includes senior business analysis professionals with process, data, business/technical requirements and systems/product implementation skillsets
- Hold a quarterly coaching roundtable with cross-pillar coaches to aggregate team development signals and translate them into management action
- Retain and support a team of experienced senior practitioners— understanding the difference between craft recognition and career progression for high-expertise individual contributors
- Contribute to capacity planning working with leadership to project capacity needs against pipeline and growth targets
- Partner with leadership on the design of the coaching model, cross-pillar development programs, and any structural adjustments as the practice scales
- Maintain the operating model documentation: org structure, role definitions, operating norms, and governance processes that align with the team structure on implementation projects
- Promote continuous improvement through lessons learned, feedback loops, and project retrospectives
- Ensure project deliverables meet established quality standards, conduct quality audits and reviews, and implement quality improvement processes
Skills
- * Bachelor's degree in Business Administration, Information Systems, Management, or a related field or equivalent experience
- * Minimum of 10 years of experience in technology consulting, professional services, or a related discipline, with demonstrated experience leading or managing teams of senior practitioners
- * Proven track record as a people manager — comfortable owning performance reviews, difficult conversations, retention risk, and career development for experienced individual contributors
- * Experience working with Agile and Waterfall methodologies in SaaS companies or with system integrators
- * Strong working knowledge of the four pillars as a discipline: what excellent discovery looks like and how requirements mature through an engagement
- * Experience managing resource deployment and capacity planning in a project-based or consulting environment
- * Demonstrated ability to build trust with experienced peers and direct reports who have strong professional identities and do not require or respond well to directive management styles
- * Comfort operating in a high-growth, structurally evolving environment where processes are being built while delivery is ongoing
- * Strong understanding of utility operations, asset management, and regulatory compliance
- * Demonstrated experience in team building and leadership, with the ability to inspire and develop talent
- * Excellent project management skills, including proficiency in project planning, execution, and risk management
- * Exceptional communication and interpersonal skills, with the ability to effectively engage clients and stakeholders at all levels
- * Strong communication skills with the ability to engage with clients effectively, collaborate with internal teams, and interact with management
- * Ability to travel domestically and(or) internationally if required
- This position is open to individuals who are currently authorized to work in the United States on a full-time basis
- * Advanced degree (MBA or Master's) is preferred
- * Prior experience in practice operations, delivery management, or capability development role within a consulting firm or technology services organization
- * Familiarity with the cross-functional dynamics between PMO, BA, solution architecture, and engineering in integrated delivery engagements
- * Experience with coaching models, structured mentoring programs, or formal learning and development initiatives in a consulting context
- * Exposure to Big 4 or top-tier consulting operating models — particularly how those firms separate craft leadership from people management at scale
- * Experience hiring and onboarding senior practitioners in a compressed timeline
- * Certifications: PMP/PMI-ACP, Prosci/Change Management, ITIL, SAFe/Agile or relevant certifications
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurance (STD/LTD)
- Flexible Spending Account
- Health Savings Account
- Basic Life/AD&D
- 401(k) plan
- Paid Time Off
- Company Holidays
- Leave of Absence
- Remote work and Flexible Work Schedules (for qualified positions)
- Employee Referral Program
- Professional Development
- Charitable Contribution Match
- Formal training and certification
- Activities outside of work to promote team building
Company Overview