Note: The job is a remote job and is open to candidates in USA. CRST The Transportation Solution, Inc. is a transportation and logistics company seeking a Senior Manager – Operations. The role provides operational leadership across multiple accounts, locations, or regions, with responsibility for safety, service execution, customer relationships, financial performance, team development, and strategic improvement initiatives.
Responsibilities
- Lead operations across multiple customer accounts, locations, or regional areas to ensure consistent performance, safety, and profitability while driving execution of company and customer objectives
- Manage and develop Managers – Site, Managers – Operations, and other operational staff to strengthen leadership capability, promote accountability, and align performance with business goals
- Own the commercial and enterprise-level customer relationship; lead executive business reviews, rate discussions, and strategic performance planning to strengthen partnerships and drive results
- Manage regional budgets, monitor cost drivers, and execute initiatives to achieve sustained profitability, utilization, and growth targets across assigned markets or accounts
- Champion a safety-first culture by ensuring adherence to Department of Transportation (DOT) regulations, company policies, and customer standards across all assigned operations
- Review key operational and financial metrics to identify trends, risks, and opportunities; guide managers in developing and executing corrective action plans to improve results
- Partner with sales, finance, maintenance, safety, and planning teams to align operational strategy, support customer initiatives, and drive regional performance
- Develop and implement strategic initiatives that enhance regional performance, improve efficiency, and strengthen customer satisfaction and retention
- Coach and mentor managers to build leadership depth, improve engagement, and prepare teams for future growth and responsibilities
- Maintain flexibility to support operations outside standard business hours and travel as needed to ensure regional consistency and customer satisfaction
- Travel required overseeing MI, OH and OKC locations
- Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs
Skills
- **Education:** High school diploma or equivalent
- **Physical Requirements:** Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided
- **Experience:** Proven success managing multiple operations, accounts, or regions within a transportation or logistics organization
- **Leadership:** Demonstrated ability to lead through layers of management and build high-performing teams
- **Strategic Thinking:** Strong ability to translate business objectives into actionable operational plans
- **Financial Acumen:** Experience managing budgets and implementing profitability initiatives across business units
- **Education:** A four-year degree or applicable work experience with demonstrated success
- **Experience:** Experience leading multi-site or regional transportation operations with full P&L accountability
- **Change Leadership:** Proven ability to drive transformation, standardization, and process improvement
- **Analytical Skills:** Strong ability to interpret operational and financial data to inform decision-making
- **Customer Focus:** Ability to manage executive-level relationships and ensure alignment with customer goals
Benefits
- Remote with travel
- Comprehensive package including medical, dental, and vision coverage
- Prescription drug and telemedicine services
- Company-paid life and disability insurance
- Retirement savings with company match
- Paid time off, holidays, and parental leave
- Additional voluntary benefits and employee discounts
Company Overview