Note: The job is a remote job and is open to candidates in USA. BD is a global medical technology company focused on advancing health through innovative MedTech products and solutions. The Senior Manager, Learning Experience Architect will design, optimize, and govern global learning experiences for sales teams, integrating instructional design, learning technology, AI, CRM, and commercial processes. The role will measure learning effectiveness, drive adoption, and align learning investments with business outcomes such as productivity, pipeline progression, and selling effectiveness.
Responsibilities
- Define the capability architecture that links commercial competencies, sales methodologies, learning experiences, assessments, and performance outcomes across the seller lifecycle
- Evaluate, recommend, and build engaging learning journeys with learning management systems (LMS), interactive media, AI tools, and other selling skills platforms
- Define and execute the global learning experience design strategy, building cohesive end-to-end learning journeys aligned to BD’s commercial priorities and global sales methodology
- Establish and govern enterprise learning frameworks, standards, and curriculum architecture to ensure consistency, scalability, and instructional integrity across regions and business units
- Design and oversee development of high-impact learning experiences (eLearning, instructor-led, blended, in-field enablement) that are practical, role-relevant, and embedded into how sellers operate
- Integrate sales methodology, commercial process, and enabling technology (e.g., CRM, CPQ, CLM, AI/digital analytics tools) into unified, field-ready learning experiences that drive adoption and behavior change
- Incorporate innovative modalities (e.g., AI-enabled learning, simulation, interactive experiences) where they enhance engagement, scalability, and effectiveness
- Define and implement a measurement framework that evaluates learning effectiveness based on behavior change and commercial outcomes (e.g., productivity, funnel progression, adoption, performance)
- Leverage data from CRM, learning systems, and sales performance to assess impact, prioritize investments, and continuously refine learning strategies
- Continuously assess and optimize the global learning portfolio by eliminating redundant or low-value content, improving usability, and reducing seller friction
- Drive a culture of accountability by ensuring learning initiatives are directly tied to measurable business outcomes and value realization
- Partner with Sales Leadership, HR, Commercial Technology, and Regional/BU Enablement teams to align on learning priorities and deployment strategies
- Translate business priorities into practical, field-ready learning solutions aligned to how sellers operate
- Drive adoption of enterprise learning standards across regions and business units, balancing global consistency with local execution needs
- Equip frontline leaders and regional teams with tools and reinforcement mechanisms to sustain learning application and behavior change
- Influence senior stakeholders without direct authority to ensure alignment, prioritization, and execution in a matrixed environment
- Establish feedback loops with field teams and leaders to continuously refine learning experiences based on real-world application and impact
Skills
- Bachelor's degree required
- 7+ years of experience in sales enablement, sales capability, instructional design, or commercial roles within complex, global organizations (MedTech, Life Sciences, Technology, or similarly regulated industries preferred)
- Experience leading global learning programs across multiple business units, geographies, or commercial teams
- Ability to influence without authority and communicate at an executive level to translate complexity into clear, actionable learning solutions
- Ability to evaluate and recommend **emerging technologies** and AI-enabled workflows
- Advanced proficiency with Articulate Storyline, Camtasia, Captivate, and Microsoft Word/Excel/PowerPoint; strong familiarity with other authoring tools
- Experience developing eLearning modules, documentation, presentations, and training materials maintained in an LMS
- Experience in leveraging data insights from CRM and LRM's
- Veeva Vault experience preferred
- Proven experience in sales enablement, training, field coaching, or commercial excellence within healthcare or B2B environments
- Proven experience in business/commercial roles, sales, business development, or cross-functional commercial initiatives in a matrix environment
- Strong understanding of CRM systems (e.g., Salesforce), sales methodologies, and adult learning principles
- Results and growth-focused mindset with strong judgment, accountability, and decision-making abilities
- Change management and innovation attitude and ability to build and sustain collaborative relationships
- Commercially grounded, people-first leader with strong business acumen
- Curious, innovative, and comfortable pushing boundaries while navigating governance and risk
- Trusted partner who can both collaborate and constructively challenge
- Data-driven decision maker with the ability to translate insights into action
- Clear, concise communicator with strong executive presence
- High integrity, learning agility, and resilience in a fast-changing environment
- Project management experience preferred
Benefits
- Annual Bonus
- Potential Discretionary LTI Bonus
- Potential reimbursement of phone use
- Medical coverage
- Health Savings Accounts
- Flexible Spending Accounts
- Dental coverage
- Vision coverage
- Hospital Care Insurance
- Critical Illness Insurance
- Accidental Injury Insurance
- Life and AD&D insurance
- Short-term disability coverage
- Long-term disability insurance
- Long-term care with life insurance
- Anxiety management program
- Wellness incentives
- Sleep improvement program
- Diabetes management program
- Virtual physical therapy
- Emotional/mental health support programs
- Weight management programs
- Gastrointestinal health program
- Substance use management program
- Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
- BD 401(k) Plan
- BD Deferred Compensation and Restoration Plan
- 529 College Savings Plan
- Financial counseling
- Baxter Credit Union (BCU)
- Daily Pay
- College financial aid and application guidance
- Paid time off (PTO), including all required State leaves
- Educational assistance/tuition reimbursement
- MetLife Legal Plan
- Group auto and home insurance
- Pet insurance
- Commuter benefits
- Discounts on products and services
- Academic Achievement Scholarship
- Service Recognition Awards
- Employer matching donation
- Workplace accommodations
- Adoption assistance
- Backup day care and eldercare
- Support for neurodivergent adults, children, and caregivers
- Caregiving assistance for elderly and special needs individuals
- Employee Assistance Program (EAP)
- Paid Parental Leave
- Support for fertility, birthing, postpartum, and age-related hormonal changes
- Bereavement leaves
- Military leave
- Personal leave
- Family and Medical Leave (FML)
- Jury and Witness Duty Leave
Company Overview