Note: The job is a remote job and is open to candidates in USA. First Citizens Bank is seeking a Senior IT Manager to lead infrastructure platform operations in a regulated banking environment. The role provides hands-on leadership for teams supporting Windows, Linux, AIX, storage, and backup systems while ensuring availability, security, recoverability, compliance, and continuous improvement.
Responsibilities
- Lead and manage the day-to-day operations of infrastructure teams supporting Windows, Linux, AIX, storage, and backup environments across production, disaster recovery, test, and development platforms
- Supervise, coach, and develop system administrators and engineers, including workload management, performance feedback, career development, and team planning
- Ensure high availability and reliability of infrastructure services through proactive monitoring, capacity planning, incident management, root cause analysis, and continuous service improvement
- Oversee lifecycle management for servers, operating systems, storage platforms, and backup systems, including installation, configuration, patching, upgrades, decommissioning, and hardware/software currency
- Maintain operational readiness for backup, restore, replication, and disaster recovery capabilities, ensuring recovery objectives are documented, tested, and achievable
- Partner with cybersecurity and risk teams to implement secure configuration standards, vulnerability remediation, privileged access controls, endpoint hardening, and compliance with internal policies and regulatory expectations
- Establish and enforce infrastructure standards for system builds, operational procedures, documentation, change controls, and platform governance
- Coordinate major incident response for supported platforms, providing leadership during outages, service degradation, and recovery events
- Support audits and examinations by preparing evidence, responding to control inquiries, and remediating identified gaps in a timely manner
- Manage vendor relationships for infrastructure hardware, software, maintenance, and support services, including issue escalation and service review
- Contribute to strategic planning for infrastructure modernization, automation, cloud integration where applicable, data center operations, and platform roadmap development
- Collaborate with application and database teams to support system performance, platform tuning, middleware dependencies, and infrastructure requirements for business initiatives
- Drive automation and operational efficiency through scripting, configuration management, standardized deployment processes, and reduction of manual support tasks
- Own capacity and performance management for compute, storage, and backup environments, ensuring sufficient scalability to meet growth and resilience needs
- Ensure adherence to ITIL-aligned processes for incident, problem, change, request, and configuration management
Skills
- Previous leadership for technical implementation
- Knowledge of Standard Development Life Cycles (like Waterfall or Agile)
- Knowledge of system and data design
- Bachelor's Degree and 8 years' experience OR High School Diploma or GED/Equivalent and 12 years' experience in Applications development, analysis or engineering
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