Note: The job is a remote job and is open to candidates in USA. Hays is recruiting for an insurance client seeking a Customer Service Representative to support its Dental team. The role responds to customer inquiries by telephone and email, researches insurance and claims-related requests, processes transactions, and delivers empathetic, professional service from a remote home office.
Responsibilities
- Virtual roles work from a home office
- Respond to dental customer requests via telephone or email, providing excellent service to customers who have insurance products or benefit plans
- Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc
- Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion
- Enhance and strengthen the relationship between the customer and using effective communication skills, keen listening skills and empathy
- Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry
- Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills
Skills
- Applicants must be legally authorized to work in the United States
- • New hires should reside in the State of California
- • High School Diploma or GED equivalent
- • 1 year of experience in customer service customer (includes call center, retail, and restaurants)
- • The ability and desire to work during the hours of operation 5 AM to 8 PM PST, Monday through Friday. Applicants must be flexible regarding shift worked with an understanding that shifts are based-on business need
- • Ability to navigate across multiple computers monitors and programs (including Word, Salesforce, and Insight) at one time while conversing with a customer
- • Strong computer/keyboard skills (ability to type efficiently)
- • Experience handling dental or other types of insurance products
- • Prior experience in a dental office
- • Superb listening skills and professional oral communication skills to inspire trust and accountability though in an empathetic style which promotes a quality image
- • Prior Call Center or Customer Service Representative experience is preferred
- • Previous experience with Salesforce is a plus
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- 401K
- Virtual roles work from a home office
- Support on resume writing, interview tips, and career planning
Company Overview