Note: The job is a remote job and is open to candidates in USA. Zillow is a real estate technology platform that helps customers navigate buying, selling, financing, and renting. The Senior Manager, GTM Intelligence and Analytics will lead the team responsible for executive and go-to-market insights, owning analytics across pipeline, customer health, retention, and organizational performance. The role partners with Sales, Success, Data Science, Systems, and GTM leaders while developing BI talent and setting analytical standards.
Responsibilities
- Own GTM strategy analytics end-to-end, spanning pre-sales pipeline and funnel performance through post-sales customer health and retention, so the business operates from one consistent analytical view rather than disconnected pre- and post-sales pictures
- Build, lead, and grow a team of BI professionals: hiring, onboarding, goal-setting, and career development, while establishing an operating model built on rigor and consistency, not just output volume
- Set the analytical standard for how the organization approaches performance measurement, insisting on frameworks and dashboards that are clear and immediately consumable rather than exhaustive for its own sake
- Own the executive-facing analytics and visualization strategy for GTM health and value, including L1/L4 metrics, ensuring every metric earns its place by tying directly to a decision leadership actually needs to make
- Act as the primary analytical thought partner to Sales, Success, Data Science, Systems and GTM leaders, pressure-testing requests to get at the real question before the team builds anything
- Represent BI in cross-functional strategic planning, keeping the team's focus on what materially moves the business rather than reacting to every incoming ask
- Partner closely with Data Science and Systems teams to ensure the underlying data is accurate and well-structured, so the customer and product insights built on top of it can be trusted
- Own the team's operational rigor: prioritization, quality control, and delivery of recurring and ad hoc reporting, with a consistent, high bar for what "done well" looks like
Skills
- 10+ years of business analysis or BI experience, including building decision-making and financial models
- 2+ years directly managing, developing, and growing a team of analytics or BI professionals
- Expert-level SQL, Replit, Tableau (or equivalent) experience, with a track record of turning complex datasets into executive-ready insight
- Bachelor's or Master's degree in Computer Science, Mathematics, Economics, Business Analytics, Finance, or a related quantitative field
- A proven people leader who hires, coaches, and retains strong talent while setting clear goals and operating rhythm
- A strategic thinker with a track record of shaping business decisions through data, not just reporting on it
- You communicate with executive-grade clarity, synthesizing complex data into compelling narratives and recommendations that move senior audiences to action, while keeping every message clear and concise
- A creative problem-solver who brings resourceful, non-obvious approaches to ambiguous challenges rather than defaulting to established playbooks
- Skilled at driving clarity across teams, aligning technical and non-technical stakeholders around a shared understanding of the problem and the path forward
- Comfortable defining the right questions in ambiguity, rather than waiting to be asked
- Experience partnering across Data Science, Data Engineering, Product, and Operations to translate data into business impact
Benefits
- Remote position; employees work from a physical location of their choice, which must be identified to the Company.
- Eligible for equity awards based on factors such as experience, performance and location.
Company Overview
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