Note: The job is a remote job and is open to candidates in USA. CVS Health is building a world of health around every individual, aiming to simplify healthcare experiences. They are seeking a Senior Manager, Epic Training Environment & Content Strategy to oversee the design, governance, and optimization of training environments and educational content across enterprise initiatives, ensuring quality and scalability.
Responsibilities
- Oversee training environment strategy, structure, and governance across implementations and optimization efforts
- Manage intake, prioritization, and execution of training environment build and rebuild requests (MST build/rebuild)
- Serve as the primary liaison between business units, Clinical Informatics, and IT for training environment needs
- Establish and maintain standards for training documentation, job aids, and learning materials
- Develop and manage a centralized intake and prioritization process for education materials
- Ensure all training content aligns with system workflows, deployment timelines, and operational needs
- Monitor environment readiness, identify risks, and drive mitigation strategies
- Lead continuous improvement efforts related to training environments and content processes
- Provide oversight and quality assurance for documentation across teams
Skills
- Bachelor's degree or equivalent experience
- 7+ years of experience in clinical informatics, healthcare IT, or enterprise training
- Epic certification required
- Hands-on experience with MST build and MST rebuild processes
- Demonstrated experience developing training materials and documentation at scale
- Strong project management, prioritization, and stakeholder management skills
- High attention to detail and commitment to quality
- Experience supporting enterprise EHR implementations
- Experience developing governance models and standardized processes
- Strong collaboration across technical and operational teams
Benefits
- This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
- This position also includes an award target in the company’s equity award program.
- Medical, dental, and vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
Company Overview