Note: The job is a remote job and is open to candidates in USA. Stanley Black & Decker, Inc. is a leading global company known for its innovative technology and diverse brands. They are seeking a Senior Manager of End User Lifecycle Operations to oversee software licensing, tenant management, and PC procurement operations while leading a team and managing vendor performance.
Responsibilities
- Own the operational governance for licensing programs (e.g., enterprise agreements and related subscriptions), including renewal calendars, compliance posture, and internal controls
- Lead the true-up/true-down process: data collection, reconciliation, internal approvals, and submission readiness; ensure audit-ready documentation and traceability
- Maintain an accurate license position by partnering with SAM/ITAM, endpoint engineering, identity teams, and Finance to reconcile entitlements vs. consumption
- Establish and monitor license management processes (request/approval flows, assignment standards, reclaim/re-harvest, exception handling)
- Produce recurring reporting on license utilization, compliance risk, and optimization opportunities; drive corrective actions with owners
- Provide governance and oversight for Microsoft tenant management (e.g., M365/Azure/Entra ID tenant administration operating procedures), ensuring alignment with Security and Identity standards
- Coordinate with Identity/Security teams on role-based access, privileged access processes, and administrative change controls
- Ensure tenant configuration changes follow documented approval and change management processes; maintain operational runbooks and escalation paths
- Support cross-tenant or multi-tenant considerations (if applicable), including standardization, documentation, and stakeholder communications
- Manage PC procurement operations: demand planning inputs, ordering workflows, vendor coordination, and purchase-to-receipt tracking
- Own asset tracking and lifecycle governance (receiving, imaging readiness, assignment, transfers, returns, refresh, and disposition) in partnership with ITAM/SAM
- Lead logistical deployments (new hire kits, break/fix swaps, refresh waves, site deployments), ensuring SLA adherence and clear communications to end users and site IT
- Oversee depot operations (internal or outsourced): inventory accuracy, staging/imaging coordination, shipping/receiving, repair triage, and secure disposal processes
- Implement controls for chain of custody, data handling, and secure wipe/disposition aligned to security policies and regulatory requirements
- Manage vendor performance for Microsoft licensing partners and PC suppliers/logistics providers: KPIs, SLAs, escalations, and continuous improvement
- Partner with Finance/Procurement to ensure spend visibility, invoice validation, and cost optimization (license right-sizing, standard configurations, reduced expedite costs)
- Define and improve SOPs, documentation, and controls to ensure repeatable operations and audit readiness
- Lead, coach, and develop a team of analysts/coordinators (or manage vendors) supporting licensing operations and endpoint logistics
- Serve as the primary operational point of contact for licensing and endpoint lifecycle topics for IT leadership, Service Desk, Security, Procurement, and Finance
- Drive clear communications for upcoming renewals/true-ups, refresh cycles, and deployment schedules
Skills
- Bachelor's degree in IT, Business, Supply Chain, Finance, or equivalent experience
- 5+ years of experience in at least two of the following areas: Microsoft licensing/SAM, IT asset management, endpoint/desktop operations, procurement operations, or IT service management
- Working knowledge of Microsoft licensing concepts (subscriptions vs. enterprise agreements, compliance, true-ups) and ability to partner effectively with licensing specialists and resellers
- Experience managing operational processes with strong controls (approvals, audit trails, documentation)
- Experience with endpoint lifecycle operations (procurement, inventory, deployment logistics, depot/warehouse operations)
- Strong vendor management, stakeholder management, and communication skills
- Advanced Excel/analytics skills; comfort producing executive-ready metrics and dashboards
- Experience with Microsoft licensing optimization and usage reporting for M365 and/or Azure
- Familiarity with ITAM/SAM tools and ITSM platforms (e.g., ServiceNow or equivalent), including asset and request workflows
- Experience with Intune/Autopilot, endpoint imaging/staging processes, and identity concepts (Entra ID) in partnership with engineering teams (not necessarily hands-on engineering)
- Certifications (nice to have): ITIL Foundation, IAITAM (CSAM/CHAMP), Microsoft fundamentals (e.g., MS-900/AZ-900), or procurement/supply chain certifications
Benefits
- Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
- Discounts on Stanley Black & Decker tools and other partner programs.
- Medical, dental, life, vision, disability,401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
- Discounts on Stanley Black & Decker tool sand other partner programs.
- Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
- You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement.
- Discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.
- Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
- We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.
- You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
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