Note: The job is a remote job and is open to candidates in USA. CVS Health is working to create a more connected, convenient, and compassionate health care experience. The Senior Manager, Digital Product role advances accessibility across Product, Design, and Engineering by aligning teams, embedding inclusive practices into the product lifecycle, overseeing remediation and audits, and communicating progress and risks to leadership.
Responsibilities
- Champion accessible experiences as a shared accountability and a core component of product quality, customer trust, and operational excellence
- Influence cross-functional partners and senior leaders to be accountable for delivering accessible experiences
- Partner with product, design, and development partners to integrate accessibility into the product development lifecycle
- Partner with design, product, and technology leaders to align roadmap priorities, OKRs, and delivery commitments related to accessibilit
- Define metrics, solution-level SLAs, and reporting mechanisms to communicate accessibility defect trends, barriers, progress, and opportunities
- Oversee accessibility defect remediation plans by clarifying ownership, target dates, dependencies, acceptance criteria, and closure expectations for defects
- Lead audits and internal reviews, ensuring findings are prioritized, tracked, resolved, and used to strengthen prevention practices
- Coach and enable teams with practical guidance, training, resources, and role-specific expectations that build sustainable capability
- Prepare executive-level updates that summarize accessibility defect progress, execution concerns, decisions needed, customer and member impact, and recommendation
Skills
- 7+ years of experience in accessible product implementation, digital quality, product development, engineering, UX, QA, or related fields
- Proven ability to lead cross-functional initiatives in a complex, matrixed environment
- Demonstrated success influencing senior stakeholders across Product, Design, Engineering, and leadership teams
- Advanced knowledge of WCAG, inclusive design, and accessibility testing approaches
- Track record of integrating inclusive practices into product, design, engineering, and QA workflows
- Skilled in guiding escalations related to accessibility, quality, compliance, or execution concerns
- Effective communication, facilitation, stakeholder engagement, and collaboration skills
- Proven ability to define metrics, monitor progress, and communicate barriers and recommendations to leadership
- Bachelor's degree in computer science, Human-Computer Interaction, Information Systems, or a related field, or equivalent professional background
- Background in healthcare or other regulated industries
- Experience partnering with third-party auditors, vendors, or inclusive design consultants
- Familiarity with accessibility tooling, automated testing, and defect management workflows
- Background in developing governance models, playbooks, or enablement programs that scale adoption
- Proven ability to oversee, coach, and train teams to build capability, strengthen performance, and enable consistent execution results
Benefits
- CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above
- An award target in the company’s equity award program
- Medical, dental, and vision coverage, based on eligibility
- Paid time off, based on eligibility
- Retirement savings options, based on eligibility
- Wellness programs, based on eligibility
- Other resources supporting the physical, emotional, and financial well-being of colleagues and their families, based on eligibility
- Remote/Hybrid work arrangement
Company Overview
Company H1B Sponsorship