[Remote] Senior Manager, Core Infrastructure

Note: The job is a remote job and is open to candidates in USA. UJET is a leader in AI-powered contact center innovation, offering a cloud platform that enhances customer experiences. The Senior Manager, Core Infrastructure will lead the Core Infrastructure team, focusing on the strategy and execution of foundational cloud services to support engineering teams and improve infrastructure reliability.

Responsibilities

• Lead and grow the Core Infrastructure team, setting vision, priorities, and execution for foundational cloud services
• Own the design, deployment, and operation of shared cloud primitives: GCP orgs & folders, networking, load balancers, compute, base images, Terraform frameworks, and upgrades
• Define and enforce best practices for scalability, security, observability, and maintainability across the cloud platform
• Partner with product and engineering teams to enable fast, safe, and reliable development and deployment workflows
• Drive continuous improvement in processes, automation, and infrastructure reliability
• Mentor and develop team members, fostering a culture of ownership, collaboration, and technical excellence

Skills

• 5+ years of experience in cloud infrastructure engineering, with at least 2 years in a leadership or management role
• Strong expertise in GCP, including organization/folder structure, networking, compute, load balancing, and IAM
• Hands-on experience with IaC tools (Terraform)
• Proven track record of designing and operating scalable, reliable cloud systems
• Strong leadership, communication, and team-building skills
• Ability to balance strategic thinking with hands-on technical understanding
• Experience base image management, and automated upgrades
• Familiarity with multi-cloud or hybrid cloud environments
• Knowledge of security best practices in cloud infrastructure
• Experience in high-growth, fast-moving technology companies, preferably in SaaS or CCaaS
• Comfort working cross-functionally with product, engineering, and operations teams

Benefits

• Medical
• Dental
• Vision
• 401(k) plan
• Wellness benefits

Company Overview

UJET is the Experience Center: a cloud-native platform that replaces the fragmented contact center stack. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://ujet.cx.

Company H1B Sponsorship

ujet.cx has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2024, 5 in 2022, 2 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.